2/10 Terrible
Ana
Business traveller
15 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Best Western in Laval for 3 nights and booked 3 rooms for myself and coworkers. Unfortunately, my experience was overshadowed by a serious safety issue and disappointing customer service.
On the very first day, I slipped and fell in the bathtub of my room. The tub slopes steeply downward toward the drain and is missing one of the traction strips, making it extremely slippery and unsafe, especially when wet. I fell hard and landed on the edge of the tub, injuring my lower back and tailbone.
I reported the issue to the front desk 3 separate times before I finally received a call from the desk manager. I invited her to come see the tub in person, which she did. She acknowledged the missing traction strip and told me she would escalate the issue to the general manager.
What happened next left me shocked and deeply upset. The same desk manager called me back later and, in a very confrontational and dismissive tone, told me that unless I could provide a photo of the bruise on my buttocks, they couldn’t take any further action. She stated that “anybody could say they fell” and implied that without proof, my report wasn’t credible. Additionally she added that those traction slips were only there for, and I quote, “old people”. I was stunned not only was this humiliating, but I felt like I was being treated with suspicion and contempt for reporting something that could pose a risk to any guest.
Ana
Stayed 3 nights in May 2025