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Mercure Chur City West

4.0 star property

Photo gallery for Mercure Chur City West

Premium bedding, down duvets, pillow-top beds, free minibar
Bowling
Exterior
Breakfast, lunch, dinner served; Regional cuisine, al fresco dining
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Gym
  • Laundry
  • Housekeeping

Explore the area

View map
Comercialstrasse 32, Chur, GR, 7000
  • Chur-Brambuesch Gondola
    ‪16 min walk‬
  • Rhyetian Railway Building
    ‪3 min drive‬
  • Kanzeli-Brambuesch Ski Lift
    ‪5 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Mountain View

Deluxe Room, 1 Double Bed, Mountain View

Deluxe Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Corner

Superior Room, 1 Double Bed, Corner

Superior Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Mountain View

Deluxe Room, 2 Single Beds, Mountain View

Deluxe Room, 2 Single Beds, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Comfort Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Comfort Room, 2 Single Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 2 Single Beds, Mountain View

Premium bedding, down duvets, pillow-top beds, free minibar

Comfort Room, 2 Single Beds, Mountain View

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, View, Corner

Premium bedding, down duvets, pillow-top beds, free minibar

Superior Room, 2 Single Beds, View, Corner

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed, Mountain View

Comfort Room, 1 Double Bed, Mountain View

Comfort Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, View, Corner

Premium bedding, down duvets, pillow-top beds, free minibar

Superior Room, 1 Double Bed, View, Corner

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Corner

Premium bedding, down duvets, pillow-top beds, free minibar

Superior Room, 2 Single Beds, Corner

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About the area

Chur

Located in Chur, Mercure Chur City West is connected to a rail/subway station, within a 5-minute drive of Bowling Rock 'n' Bowl and Chur-Brambuesch Gondola. .This hotel is 14.3 mi (23.1 km) from Flims Laax Falera Ski Resort and 1.1 mi (1.7 km) from Werkstatt Chur.

What's nearby

  • Chur-Brambuesch Gondola - 16 min walk - 1.4 km
  • Rathaus - 2 min drive - 1.8 km
  • Rhyetian Railway Building - 3 min drive - 2.2 km
  • Bundner Museum - 3 min drive - 2.2 km
  • Kanzeli-Brambuesch Ski Lift - 5 min drive - 2.8 km

Getting around

  • Chur Station - 5 min drive
  • Zurich Airport (ZRH) - 94 min drive

Restaurants

  • ‪Burger King - ‬4 min walk
  • ‪Restaurant Moby Dick - ‬3 min drive
  • ‪Konditorei Merz - ‬14 min walk
  • ‪Schall und Rauch - ‬2 min drive
  • ‪Sunshine Pub - ‬19 min walk

About this property

Mercure Chur City West

Pet-friendly hotel with a rooftop terrace connected to a shopping center in Chur
Mercure Chur City West offers 49 accommodations with free minibar items and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treat yourself to a stay in one of the 49 guestrooms, featuring heated floors and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour health club or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Enjoy Regional cuisine at Towers City West Rest., a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Planning an event in Chur? This hotel has 3444 square feet (320 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Towers City West Rest. - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CHF 15 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CHF 24 for adults and CHF 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Towers City West Rest.

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Bowling alley
  • Shopping centre

Family friendly

  • Bowling alley
  • Cot (surcharge)
  • Grocery/convenience store
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM
  • Grocery/convenience store
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,444 square feet of conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heated floor
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 80.0 per night
Cribs (infant beds) are available for CHF 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 24 for adults and CHF 10 for children
  • Covered self parking fee: CHF 15 per day (in/out privileges)
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night
  • Rollaway bed fee: CHF 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

City West Chur
City West Hotel Chur
City West Hotel Restaurant
City West Hotel Restaurant
Mercure Chur City West Chur
Mercure Chur City West Hotel
Mercure Chur City West Hotel Chur

Mercure Chur City West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 353 reviews
Rating 8 - Good. 125 out of 353 reviews
Rating 6 - Okay. 13 out of 353 reviews
Rating 4 - Poor. 3 out of 353 reviews
Rating 2 - Terrible. 5 out of 353 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Stayed 2 nights in May 2025

10/10 Excellent

Catherine Marie

Liked: Amenities, property conditions & facilities
convenient
Stayed 1 night in May 2025

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and amenities is good.
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS stay. Comfortable, clean, and convenient.
Stayed 1 night in May 2025

6/10 Okay

lolita

Travelled with partner
Breakfast was horrible and its nor worse 50 chf.
Stayed 1 night in May 2025

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Cleaning
Stayed 3 nights in May 2025

10/10 Excellent

Joan, Wake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and the staff were amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic Alpine Views

The Mercury is a fantastic quiet hotel with views of the alps. The room was exceptional and large with big picture windows. Very comfortable bed. Reception were very friendly and helpful with a variety of places to eat nearby. The only downside was that the hotel is a little distance from the railway station but a regular bus service drops you to the door, so no real issues. Loved it and would stay again. Huge inflatable Lindt bunny on the roof of the shopping centre
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from glass walls. Nice spacious room with necessary facilities. Great location. Helpful reception staff.
Stayed 1 night in Apr 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Do not think it warranted its 4 stars. Room was clean, bed comfortable and lovely bathroom, but some issues with electrics and no access to TV international stations. Restaurant closed Sunday. Not great location. Poor social space so restricted to room.
Stayed 1 night in Mar 2025

6/10 Okay

krishnee, Toronto

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Ben

Stayed 3 nights in Jan 2025

10/10 Excellent

Raymund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the property.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the cable car, quick bus ride into town and train station (bus is free, hotel offer)
Stayed 2 nights in Oct 2024

8/10 Good

Rene

Liked: Cleanliness, property conditions & facilities
10 minute drive from city center. Near shopping mall.
Stayed 2 nights in Dec 2024

6/10 Okay

Aliraza

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t check in after 10pm. You will have to go to another hotel just to pick up keys. If you don’t have a driver or a car you’re in trouble. We checked inn late because our flight was delayed.
Stayed 1 night in Dec 2024

10/10 Excellent

Tim, Upper Ferntree Gully

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice decor, furnishings and ambience. Loved staying here. Attached to a decent shopping centre connected by aerobridge to cinema/restaurant centre with the best burger place for miles (Hans Im Gluck).
Stayed 1 night in Dec 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

viji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, quiet, modern room with a great view. Comfortable bed, good shower. Easy walk from the train station. No dining option for a Sunday night but we were able to find a restaurant at the adjacent shopping centre. Only negative was the weirdly shaped, flat pillow which I had to fold in half to get some sleep.
Stayed 1 night in Oct 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Dominique Rose

Stayed 1 night in Sep 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent food
Stayed 1 night in Sep 2024