2/10 Terrible
Candace
Travelled with partner
13 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We travel a lot, and have stayed in amazing hotels and some pretty crappy places, but this was possibly the worst hotel experience I've ever had. On check in, when I gave my name, the girl at the desk couldn't be bothered to get off her personal phone call. She didn't ask for ID or Credit Card, just said there wasn't the King room I'd asked for available but we could have 2 doubles and gave me the room cards. This, despite the fact that there were only about 4 other cars in the parking lot. Going up stairs, you could see at least 4 rooms we passed had been stripped and not re-made. Our room was filthy and smelled awful. I picked up the lid to the ice bucket (which looked like someone had used as an ashtray) and a cockroach ran out from under it. Needless to say, we went straight to the desk and told her the room was unacceptable and she canceled our reservation without blinking and eye-still not hanging up her personal phone call. Since we'd booked through Expedia, we asked for something to signify that we hadn't stayed there and she insisted she couldn't give us anything as we were 'out of her system'. It took hours on the phone with Expedia, but we were able to get the stay refunded, as they weren't able to contact anyone at the hotel (I'm guessing she was too busy on her personal call to answer their call). Final words: I would not, under any circumstances, stay at this hotel. I would sleep in my car first! If I could give it a negative star rating I would.
Candace
Stayed 1 night in Nov 2025