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The house was clean and well stocked. There was road work outside which was very loud and the neighbors had loud dogs which barked many nights. The house was provided with 1 large container of drinking water but we were told if we drink it all we would have to buy more. My only feedback would be to not charge your clients for using more than 1 roll of toilet paper for 10 day stay, charge for laundry or drinking water. These should be included in the stay. I was sick for a couple days and had to stay in bed and was asked why the air conditioning was on and that it was expensive for them. As a paying client, these amenities should be included in the cost. Otherwise and nice and comfortable stay.

They are great, customer service and every domain.

Staying at My Hill Eco Lodge is truly an unforgettable experience. The lodge is set in a beautiful and unique location, surrounded by breathtaking nature and endless views that make you feel like you’re in heaven. Every sunrise and sunset paints the sky with colors that you can enjoy right from your room or the open terrace. The staff are exceptionally friendly and welcoming, always ready with a smile and genuine care that makes you feel at home. The food is delicious and fresh, with a breakfast that is simply outstanding one of the best ways to start your day in Rwanda. What makes this lodge so special is the privacy and tranquility it offers. The rooms are not only spotlessly clean but also beautifully decorated with thoughtful details, combining comfort and elegance in a way that rivals any luxury hotel. Honestly, My Hill Eco Lodge feels like a hidden gem the best hotel in Africa, offering the real charm and features of a true 5-star experience, while still staying connected to nature and local culture. If you are looking for peace, beauty, and authenticity, this is the perfect place.

Great customer services. Consider adding flexible checkout hours for long distance travelers.