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NH Collection Mexico City Reforma

4.0 star property

Photo gallery for NH Collection Mexico City Reforma

Outdoor pool
Meeting facility
Exterior
Restaurant
Premium Room, Terrace (2 Double Beds)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Liverpool No 155, Mexico City, 06600
  • Place, Paseo de la Reforma
    ‪7 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

8.8 out of 10
Excellent
(81 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

8.2 out of 10
Very good
(38 reviews)
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace (View)

Suite, Terrace (View)

Suite, Terrace (View)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 1 child)

  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (2 Double Beds)

Superior Room (2 Double Beds)

Superior Room (2 Double Beds)

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium Room (2 Double Beds)

Premium Room (2 Double Beds)

8.4 out of 10
Very good
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Terrace (View)

Premium Room, Terrace (View)

Premium Room, Terrace (View)

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Terrace (2 Double Beds)

Premium Room, Terrace (2 Double Beds)

Premium Room, Terrace (2 Double Beds)

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Mexico City

A stay at NH Collection Mexico City Reforma places you in the heart of Mexico City, within a 10-minute walk of Paseo de la Reforma and Angel of Independence Monument. .This hotel is 0.6 mi (0.9 km) from U.S. Embassy and 2.3 mi (3.6 km) from Palacio de Bellas Artes.

What's nearby

  • Plaza Río de Janeiro - 5 min walk - 0.5 km
  • Cibeles Fountain - 5 min walk - 0.5 km
  • Paseo de la Reforma - 7 min walk - 0.6 km
  • Angel of Independence Monument - 7 min walk - 0.6 km
  • U.S. Embassy - 7 min walk - 0.6 km

Getting around

  • Insurgentes Station - 3 min walk
  • Mexico City Buenavista Station - 5 min drive
  • Benito Juarez International Airport (MEX) - 24 min drive

Restaurants

  • ‪La Casa de Toño - ‬2 min walk
  • ‪Handshake Speakeasy - ‬1 min walk
  • ‪Pancho's Bar - ‬2 min walk
  • ‪Jugos Y Licuados "El Güero - ‬2 min walk
  • ‪Café Punta del Cielo - ‬1 min walk

About this property

NH Collection Mexico City Reforma

NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 306 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 480 to 530 for adults and MXN 480 to 530 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 17 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 689

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 480 to 530 for adults, and MXN 480 to 530 for children
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City

Nh Hotel Mexico City

Nh Hotels Mexico City

Nh Mexico City Hotel Mexico City

NH Mexico City Reforma

NH Mexico City Reforma Hotel

Reforma Hotel

NH Collection Mexico City Reforma Hotel

Collection Reforma Hotel

NH Collection Mexico City Reforma

Collection Reforma

NH Collection Mexico City Reforma Hotel

NH Collection Mexico City Reforma Mexico City

NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 830 out of 1503 reviews
Rating 8 - Good. 324 out of 1503 reviews
Rating 6 - Okay. 157 out of 1503 reviews
Rating 4 - Poor. 97 out of 1503 reviews
Rating 2 - Terrible. 95 out of 1503 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Eddie, Las Vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff amazing
Stayed 4 nights in Feb 2026

8/10 Good

VERONICA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Habitación muy cómoda y con todo lo necesario. Solo el aromatizante del hotel lo sentí muy fuerte e incómodo. Por lo demás todo el personal muy amable y atento y la zona con muchos restaurantes al rededor y tiendas de conveniencia a pocos pasos.
Stayed 3 nights in Feb 2026

10/10 Excellent

Omar, Miami Gardens

Liked: Cleanliness, amenities, property conditions & facilities
Always a great pleasure to stay at this hotel. Very walkable, convenient, staff great.
Stayed 4 nights in Feb 2026

10/10 Excellent

A Estuardo, Brantford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Shower drain too slow and had to wait to continue shower. Almos flooded bathroom.
Stayed 2 nights in Feb 2026

10/10 Excellent

Federico

Stayed 1 night in Feb 2026

10/10 Excellent

Alex

Stayed 1 night in Jan 2026

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2026

6/10 Okay

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in many respects, but of you get a room on the backside you are directly above 2-4 nightclubs and the bass notes vibrate until 04:00.
Stayed 2 nights in Jan 2026

10/10 Excellent

Angelica, Indianapolis

Stayed 3 nights in Jan 2026

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities
Nice hotel, modern well-furnished rooms, great staff. Windows don't block out a lot of sound from the outside, but if you face Liverpool Street it's fairly quiet most of the time, so it's worth requesting that. Great location close to transit as well as walkable to sight-seeing. A few minor maintenance issues keep me from rating the hotel full stars, but I would have no hesitations about staying there again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, the bar / restaurant was very good just a bit pricey. Conveniently located to shops and attractions and down the street from the Federalies so extremely safe! Didn't use the pool because it was to cold out.
Stayed 6 nights in Jan 2026

4/10 Poor

Ramses

Liked: Cleanliness, staff & service
Disliked: Amenities
Cover of pillows old and broken, heater not working well...
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location. Central to excellent restaurants and pickup location for excursions!
Stayed 6 nights in Dec 2025

4/10 Poor

Strider

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Great location modern building nice rooms, however management and staff are lazy, unreliable on wake up calls checking on cleaning, lack of wine beer menu, room cleanliness, facilities like washrooms having TP and other guest request, Had to nag customer care 1/2 my trip could not get coffee or fresh eggs or even offer drink refill, cocktails very expensive, rooms has wifi but tv will crash often could not stream Netflix's on tv but ok on my cpu) AC is in room but set on some form eco control could not get room bellow 19 c which still hot day in Canada most day it was at 22 c which hot to sleep in often in am it was cooler outside in hall way and street then in my room . Sadly no window to open ... there is likely better places to stay with in 1/2 block st better rate higher customer care. To five star hotel and VIP rating it failed on most accounts consistently as an average hotel in mexico it fine .. just keep emergency supply of TP handy and be prepared to nag staff to get things...
Stayed 9 nights in Jan 2026

8/10 Good

Tracey, Vancouver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice hotel. Spacious rooms and very good amenities. I’m not able to give it a 5 as I was very disappointed that the hotel didn’t offer free tea and coffee. We had to pay $10.00 Canadian for two tiny cups in the restaurant. The coffee machine in our room did not work. Housekeeping never came on our second night stay. If you are looking to use the pool, be aware it didn’t get any sun while we were staying there.
Stayed 3 nights in Jan 2026

10/10 Excellent

Eduviges

Stayed 1 night in Jan 2026

4/10 Poor

Strider

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel in Rosa district nice rooms and vibe , sadly retracted by poor service , lack general cleaning, servicing of washrooms unreliability of amenities.
Stayed 1 night in Jan 2026

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities
The staff and service was great! Very friendly and attentive. The hotel itself is in a good location but its does have wear and tear. The room is not well lit, very dim light, and the towels are super rough!
Stayed 1 night in Jan 2026

6/10 Okay

Douglas R Ng, Newport News

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing out of the Ordinary really, expensive as the rest of CDMX for what it has to offer
Stayed 5 nights in Dec 2025

10/10 Excellent

Mawuto

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel with great staff
Stayed 5 nights in Dec 2025

8/10 Good

Julian

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great location in Zona Rosa. Easy access to the underground rail. The hotel is modern and welcoming. The breakfast service was excellent with friendly waiters and plenty of choice. We had a serious issue with the cleanliness of the hotel room - but we spoke to the manager who was apologetic and made amends.
Stayed 5 nights in Jan 2026

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Great location, staff and the rooms were a good size.
Stayed 4 nights in Oct 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, great staff, great breakfast!
Stayed 7 nights in Dec 2025

10/10 Excellent

Diana

Stayed 1 night in Oct 2025

6/10 Okay

RAMAK

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself was clean, and the staff were very friendly. Room service was fast, which we appreciated. However, there were a few concerns. The hallways were very dark with low lighting and felt empty. We were also told the pool was heated, but it was not—even after reminding staff three times. Additionally, the pool is extremely small. Overall, our stay was okay, but it would not be our ideal choice for a future trip.
Stayed 7 nights in Dec 2025