See all properties
Save

Pullman Zamzam Madina

Photo gallery for Pullman Zamzam Madina

Premium bedding, in-room safe, desk, laptop workspace
4 restaurants, breakfast, lunch, dinner served; international cuisine
Royal Suite, 1 Double Bed (Haram View)
Fitness facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View map
Amr Bin Al Gmoh Street, Madinah, 41499
  • Place, Al-Baqi Cemetery
    ‪5 min walk‬
  • Place, Prophet's Mosque
    ‪7 min walk‬
  • Place, The Green Dome
    ‪7 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 3 Single Beds (Without view)

Classic Room, 3 Single Beds (Without view)

Classic Room, 3 Single Beds (Without view)

8.4 out of 10
Very good
(40 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, City View (4 Twin Beds)

Superior Room, City View (4 Twin Beds)

Superior Room, City View (4 Twin Beds)

9.0 out of 10
Wonderful
(40 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Room, 1 King Bed (Panoramic Haram View)

Deluxe Room, 1 King Bed (Panoramic Haram View)

Deluxe Room, 1 King Bed (Panoramic Haram View)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Accessible, City View

Superior Room, 2 Single Beds, Accessible, City View

Superior Room, 2 Single Beds, Accessible, City View

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room (Without View)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room (Without View)

9.6 out of 10
Exceptional
(15 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Double Bed, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed (Haram View)

Executive Suite, 1 King Bed (Haram View)

Executive Suite, 1 King Bed (Haram View)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, City View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Panoramic Haram View)

Junior Suite, 1 Bedroom (Panoramic Haram View)

Junior Suite, 1 Bedroom (Panoramic Haram View)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (No View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom (No View)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Haram View)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Panoramic Haram View)

Deluxe Room, 2 Single Beds (Panoramic Haram View)

Deluxe Room, 2 Single Beds (Panoramic Haram View)

  • Sleeps 3
  • 2 Single Beds

View all photos for Royal Suite, 1 Double Bed (Haram View)

Royal Suite, 1 Double Bed (Haram View)

Royal Suite, 1 Double Bed (Haram View)

  • Sleeps 7
  • 1 Double Bed

Similar properties

Front of property
Rotana Al Manakha Madinah
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 475 reviews
The price is AU$352
includes taxes & fees
16 Feb - 17 Feb
Rotana Al Manakha Madinah

About the area

Madinah

Pullman Zamzam Madina is in the heart of Madinah, within a 10-minute walk of Al-Safiya Museum and Garden and Prophet's Mosque. .This hotel is 0.5 mi (0.7 km) from The Green Dome and 0.5 mi (0.8 km) from Al-Baqi Cemetery.

What's nearby

  • Al-Safiya Museum and Garden - 1 min walk - 0.0 km
  • New Bilal Market - 3 min walk - 0.3 km
  • Al-Baqi Cemetery - 5 min walk - 0.5 km
  • Prophet's Mosque - 7 min walk - 0.6 km
  • The Green Dome - 7 min walk - 0.6 km

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪Albaik البيك - ‬9 min walk
  • ‪بارنز - واجهة قباء - ‬9 min walk
  • ‪كباب محمود | Mahmood Kebab - ‬1 min walk
  • ‪Al-Jazeera Luxury Suites Hotel - ‬9 min walk
  • ‪Ay Cafe - ‬9 min walk

About this property

Pullman Zamzam Madina

Hotel with 4 restaurants, 6-minute walk to Prophet's Mosque
Pullman Zamzam Madina offers 835 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 835 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Enjoy international cuisine at The Horizon, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, express check-in, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Horizon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Reservations are required.
Al Mandara - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Reservations are required. Open daily.
Acacia - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Al-Sukkaria - This café specializes in international cuisine.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (SAR 70 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86 for adults and SAR 43 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Acacia
  • Al Mandara
  • Al-Sukkaria
  • The Horizon

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 86 for adults and SAR 43 for children
  • Self parking fee: SAR 70 per day (in/out privileges)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001808

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pullman Zamzam Madina opening December 2015 Hotel Medina
Pullman Zamzam Madina opening December 2015 Hotel
Pullman Zamzam Madina opening December 2015 Medina
Pullman Zamzam Madina opening December 2015
Pullman Zamzam Madina Hotel Medina
Pullman Zamzam Madina Medina
Pullman Zamzam Madina
Pullman Zamzam Madina Al Madinah/Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Madinah
Pullman Zamzam Madina Hotel Madinah

Pullman Zamzam Madina Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1001 out of 1502 reviews
Rating 8 - Good. 248 out of 1502 reviews
Rating 6 - Okay. 125 out of 1502 reviews
Rating 4 - Poor. 54 out of 1502 reviews
Rating 2 - Terrible. 74 out of 1502 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juned

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh breakfast, with fast service. The junior suite with two bathrooms (one a partial) was nice to have with the family. Only thing to know is be mindful of bedding that is provided if booking with children.
Stayed 4 nights in Nov 2025

10/10 Excellent

Syed Shabbir

Travelled with family
Stayed 4 nights in Oct 2025

10/10 Excellent

Hossainul, Ajax

Stayed 1 night in Aug 2025

10/10 Excellent

Meherunnesa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was Excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cheikh, Knoxville

Stayed 2 nights in Nov 2025

10/10 Excellent

Sajjad

Liked: Cleanliness, staff & service, amenities
Yes it was very good over all
Stayed 5 nights in Nov 2025

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 6 nights in Nov 2025

10/10 Excellent

zeenat

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing, the service, the food and proximity to the masjid of the prophet SAW is fantastic. this is the only hotel i would stay in Madina, its the best
Stayed 2 nights in Oct 2025

6/10 Okay

Taha, Northbrook

Liked: Cleanliness, property conditions & facilities
Yes, and yes but the quality of service wasn’t good.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dashti

Stayed 2 nights in Nov 2025

4/10 Poor

O

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room did not reflect 5* The restaurant for breakfast was appalling. Standard of food was awful. I paid for breakfast on the day. The lady who served me let me pay then told me I only have 2 minutes left. Why did she not mention this before taking my money!!! There was no tea left and barely any food. The food that was available was cold. In the room, none of the shower gel and shampoo pumps were working. I had to open up the bottles to get the liquids out. I left them open for housekeeping to sort out and it was just left there. There were 3 people booked in my room and only 2 towels were in the room. Even after i asked for 3 towels only 2 were put in the bathroom. There was 1 old dental pack in the bathroom. No replacement given. No shaving kit. My room was totally neglected. I feel I was not valued as a customer. This is not what I paid for. Extremely disappointed
Stayed 3 nights in Oct 2025

10/10 Excellent

JYOTI

Stayed 4 nights in Oct 2025

10/10 Excellent

Samy

Stayed 4 nights in Oct 2025

6/10 Okay

Mohammed

Liked: Cleanliness
Disliked: Room comfort
I’ve been staying at the Pullman the last few times I have been in Medina but I was pretty disappointed this time. The room was fine but some of them are quite dark with no light through window. However, the AC doesn’t work very well. The hotel itself is quite dated. The lobby is always a bit of a bazar. Most annoyingly, I was informed there would be daily maintenance work from 11am-6pm. In fact this started with loud banging at 8am and the manager seemed surprised by this when I complained (shouldn’t he know what time loud maintenance was starting?).
Stayed 7 nights in Oct 2025

10/10 Excellent

Shumail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time staying at Pullman Zamzam Madina. I was travelling for Umrah with my wife and 3 kids. We booked a room with Quad-bed, (4 Beds). You can easily push them together and make them into 2-king size beds. We had a wonderful time here. The rooms were clean, staff were professional, felt like a 5-Star hotel. Breakfast was amaizing with ton's of options. Most importantly, it was 1-2 min walk to Masjid Nabawi and to shopping store. We had one store right behind our hotel where everything was "2-Riyal". We did most of our shopping there. As always, if I ever travel to Medina, I will be staying at Pullman Zamzam Madina, no second options. I would highly recommend this hotel to family and friends.
Stayed 3 nights in Oct 2025

10/10 Excellent

Olubunmi

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Sarah

Stayed 2 nights in Oct 2025

8/10 Good

Uzayr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice abs relatively modern con o seed to most hotels in the area. The only downside was that in the room we couldn’t hear the adhaan, which was something we had in hotels on the other side of the masjid. Otherwise the staff were great and even let us check in at 12pm instead of 4pm, which was much appreciated after the travel!
Stayed 1 night in Oct 2025

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 2 nights in Oct 2025

10/10 Excellent

hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean and that staff are very friendly thank you everyone
Stayed 2 nights in Oct 2025

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay three days in this hotel, but I only went one time to the breakfast because the breakfast was not so good. The eggs was too bad. The hummus also was not good. Some of the vegetables was not good. Also, the smell of the area of the buffet not good too so when you go to the area to the buffet, you start feel bad smell so I didn’t like to go anymore to the buffet even I paid for the breakfast For the three days
Stayed 3 nights in Oct 2025

2/10 Terrible

Ayesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel did not acomódate for a religious travel, due to passport issues we could not travel (something which was out of our control) and all I wanted was to postpone the booking to a later date and hotel did not accommodate despite telling them a few days before. Very disappointing and not understanding at all.
Stayed 3 nights in Oct 2025

10/10 Excellent

Shahzad

Stayed 1 night in Oct 2025

6/10 Okay

Mohamed

Travelled with partner
Liked: Property conditions & facilities
Customer service seems to be lacking. We paid for dinner for two nights. It was very disappointing to the point that we told them ahead of time that we weren’t going to go for the second night. They refused to give us a refund. The hotel is clean and standard. I paid extra for a king bed and view of the dome and I got a decent room. Not sure if I’ll be back though.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking process was not great, I arrived around 11am but couldn’t in my room till around 4pm as room wasn’t ready. Apart from that everything else was great
Stayed 4 nights in Oct 2025