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Hotel Playa Mazatlan

3.0 star property

Photo gallery for Hotel Playa Mazatlan

5 outdoor pools, pool umbrellas, pool loungers
Garden
5 outdoor pools, pool umbrellas, pool loungers
Habitación estándar Vista al Mar Todo Incluido | Beach/ocean view
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pool
  • All-inclusive
  • Housekeeping

Explore the area

View map
Av. Playa Gaviotas 202, Mazatlán, SIN, 82110
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Cerritos Beach
    ‪7 min drive‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Habitación 1 cama King todo incluido

Habitación 1 cama King todo incluido

Habitación 1 cama King todo incluido

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar Vista al Mar solo hospedaje

Beach/ocean view

Habitacion Estandar Vista al Mar solo hospedaje

7.6 out of 10
Good
(38 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar solo hospedaje

1 bedroom, premium bedding, in-room safe, desk

Habitacion Estandar solo hospedaje

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación estándar todo incluido

1 bedroom, premium bedding, in-room safe, desk

Habitación estándar todo incluido

8.0 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación estándar Vista al Mar Todo Incluido

Beach/ocean view

Habitación estándar Vista al Mar Todo Incluido

8.8 out of 10
Excellent
(32 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación de Lujo todo incluido

Habitación de Lujo todo incluido

Habitación de Lujo todo incluido

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

With a stay at Hotel Playa Mazatlan in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlán Aquarium. .This beach hotel is 4.3 mi (6.9 km) from Plaza Machado and 4.6 mi (7.4 km) from Olas Altas Beach.

What's nearby

  • Punta Camaron Beach - 5 min walk - 0.4 km
  • The Mazatlan Malecón - 8 min walk - 0.7 km
  • El Cid Country Club Golf Course - 17 min walk - 1.4 km
  • Cerritos Beach - 7 min drive - 4.6 km
  • Mazatlán Aquarium - 7 min drive - 3.9 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 34 min drive

Restaurants

  • ‪Panamá Zona Dorada - ‬4 min walk
  • ‪Pancho's Restorant - ‬2 min walk
  • ‪Joe's Oyster Bar - ‬2 min walk
  • ‪Lucky B's - ‬2 min walk
  • ‪Cheers - ‬6 min walk

About this property

Hotel Playa Mazatlan

Family fun on the beach, with 5 outdoor pools, near Mazatlán Aquarium
Hotel Playa Mazatlan offers 400 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mazatlán hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 400 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Terraza, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
La Terraza - This beachfront buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Casa Roberto - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Georginis Restaurant - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
US George Sports Bar - This sports bar serves light fare only. Open daily.
CAPITAN JACK - This family restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CAPITAN JACK
  • Casa Roberto
  • Georginis Restaurant
  • La Terraza
  • US George Sports Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Built in 1955
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Hotel Mazatlan
Hotel Mazatlan Playa
Hotel Playa
Hotel Playa Mazatlan
Mazatlan Hotel
Mazatlan Hotel Playa
Mazatlan Playa
Playa Hotel Mazatlan
Playa Mazatlan
Playa Mazatlan Hotel
Hotel Mazatlan Mexico Playa
Mazatlan Inclusive Inclusive
Hotel Playa Mazatlan
Hotel Playa Mazatlan - All Inclusive Mazatlan
Hotel Playa Mazatlan - All Inclusive All-inclusive property

Hotel Playa Mazatlan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1006 reviews
Rating 8 - Good. 237 out of 1006 reviews
Rating 6 - Okay. 121 out of 1006 reviews
Rating 4 - Poor. 62 out of 1006 reviews
Rating 2 - Terrible. 57 out of 1006 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tammie, NYA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, and the employees were great. The beds were not comfortable, and the nonstop bands on the beach is the reason that I didn't give this hotel 5 stars. I would return again though.
Stayed 7 nights in Mar 2025

6/10 Okay

Victor

Travelled with family
Liked: Amenities, property conditions & facilities
Great location, it has one of the best beach area, good for kids because the hotel offers activities for kids, food included in the all-inclusive is not bad. In the other hand, bathrooms stink, and there was a cockroach in the dresser. Rooms are not quiet, everything that happens in the hallway you can hear it in the room
Stayed 7 nights in May 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

jose

Liked: Cleanliness, staff & service

Que lindo Mazatlán

Loved the visit. Always wanted to stay here. Great breakfast buffet. Learned on my last day only that it was free with my room reservation though
Stayed 2 nights in Mar 2025

10/10 Excellent

Esperanza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and helpful, especially Ma de los Angeles in booking she was very helpful with my booking, also Jose David Captain of the Chefs was also extremly helpful, Leopoldo out waiter went above and beyond to help us, and Walter also was very helpful with our activities and dining in the hotel. Most definitely return to the hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting Hotel Playa Mazatlan since 2003. It has grown magnificently since then, adding restaurants, shows, pools. Service always good, thanks to all their staff, and especially Victor. We look forward to a future trip.
Children have fun with a piñata on stage during Mexican show
Banda music for hire on the beach, public dancing on the beach.
Parasail for hire on the beach
Shrimp tacos at Captain Jack's restaurant
Stayed 6 nights in Apr 2025

2/10 Terrible

Rhonda Lee, Calgary

Disliked: Staff & service, property conditions & facilities
We purchased the all inclusive food and drink. Their version of all inclusive starts at 11 am at the earliest. Which includes cold bottled water. The drinks are so watered down and we had less than an ounce of alcohol. The food caters to the Spanish clientele not tourists Coffee- You can get coffee and buns(usually dried out ones) at the coffee shop from 7-10 am only. If you want a Coffee pot in room. First you need to request one. Then you have to beg for the coffee. Oh ya you want a cup to drink it from…..Bring your own. Food- The food is the same everyday. Same thing at breakfast lunch and dinner. Relaxing beach -The marionette bands on the beach are brutal. There are several of them and they try to out do each other often playing at the same time. The beach is the least relaxing place Spanish speaking- You need to be able to speak Spanish if you want or need anything. If you’re looking for entertainment in the evening, you will get Mexican dancers, international dancers and Caribbean dancers, which I will add are all the same! Don’t want to forget the best in sat evening You will get to play bingo, ensure your Spanish is up to par! - [ ] Massage - it was a 45 min rub down.
Stayed 8 nights in Apr 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Apr 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Well located
Stayed 4 nights in Apr 2025

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities
Great experience overall for family
Stayed 4 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel was very nice, loved that it was close to shopping and restaurants. Beach was a little too crowded, vendors and bands were annoying but that's easily escaped by being at the pools. Overall hotel is very nice
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Rigoberto

Stayed 1 night in Apr 2025

8/10 Good

yvette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. There’s just a few things that really got under my skin. We got there early and we all know check in is at 3 pm. We had to go so they can check in our luggage and we could wonder around. The gentleman told us to come back around 1 and see if the room is ready. We come back at one and they scold us about coming early and check in was at 3. Jacuzzi was closed about 40 min early and the guard said he closed at 8 when reception says 9? We got charged for a towel that we didn’t return and we left by the pool. We didn’t get charged for what a new one would cost we got charged for what 2-3 would cost. We were two parties we got all inclusive and the other party got regular. They were brining in bed from outside and we were ordering drinks and when we went to get food the first time. They served something I didn’t like. Since I didn’t want to throw it away I asked if someone would want it. (They didn’t have all inclusive). We got scolded again, I guess maybe that one might have been my mistake BUT he also blamed the one that was brining outside beer saying she was consuming from their open bar. You do get what you pay for. Transportation, and any other attendant was great! Reception, security, management, not so great. I wouldn’t come here again
Stayed 3 nights in Apr 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Edith and Arturo were so helpful at the front desk and the kitchen staff met all of our requests.
Stayed 7 nights in Mar 2025

10/10 Excellent

Maricela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe at all times
Stayed 5 nights in Apr 2025

10/10 Excellent

STEVE B.

Stayed 1 night in Apr 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristen Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff all-around, including at the front desk, housekeeping, buffet breakfast, and security. Definitely would recommend.
Stayed 9 nights in Mar 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was gorgeous. Be sure to explore the pool areas thoroughly! There are a few hidden gems within the "grutas". We only experienced the breakfast buffet but it was fresh and tasty with a beautiful view of the beach! We will definitely stay here again!
Stayed 2 nights in Mar 2025

8/10 Good

Christina Zambrano, Davis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to return to this old treasure. Though getting a bit ‘tired’ the property is in a great location and is very relaxed. Lots of families with children. A bit noisy.
Stayed 7 nights in Mar 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff we’re attentive
Stayed 5 nights in Mar 2025

8/10 Good

Israel

Travelled with family
Liked: Amenities
It needs remodeling
Stayed 3 nights in Mar 2025

6/10 Okay

Humberto

Liked: Staff & service, amenities
I’ve been staying in this property for several years now, love the location of it and staff is attentive. The rooms need some remodeling especially the showers.
Stayed 4 nights in Mar 2025

10/10 Excellent

Katherin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this hotel. Very clean, the food options amazing, the shows super entertaining and beautiful. The amenities super. Will definitely come back
Stayed 7 nights in Mar 2025