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Hôtel Mercure Marseille Canebière Vieux-Port

4.0 star property

Photo gallery for Hôtel Mercure Marseille Canebière Vieux-Port

Minibar, in-room safe, desk, blackout curtains
Reception
Front of property
Restaurant
Minibar, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View map
48 La Canebiere, Marseille, 13001
  • Place, La Canebiere
    ‪1 min walk‬
  • Place, Le Panier
    ‪10 min walk‬
  • Place, Museum of European and Mediterranean Civilisations
    ‪19 min walk‬
  • Airport, Marseille (MRS-Marseille - Provence)
    ‪25 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

9.2 out of 10
Wonderful
(27 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 1 Double Bed with Sofa bed

Family Suite, 1 Double Bed with Sofa bed

Family Suite, 1 Double Bed with Sofa bed

  • 34 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Serves breakfast, lunch and dinner
Mercure Marseille Centre Vieux Port
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.2 out of 5, Very good, 1,002 reviews
The price is AU$193
includes taxes & fees
16 Jan - 17 Jan 2026
Mercure Marseille Centre Vieux Port

About the area

Marseille

A stay at Hôtel Mercure Marseille Canebière Vieux-Port places you in the heart of Marseille, within a 5-minute drive of La Criee National Theater of Marseille and Museum of European and Mediterranean Civilisations. .This hotel is 2.1 mi (3.4 km) from Notre-Dame de la Garde and 2.2 mi (3.5 km) from Les Terrasses du Port.

What's nearby

  • La Canebiere - 1 min walk - 0.0 km
  • Centre Bourse - 2 min walk - 0.2 km
  • Marseille Tourism Office - 5 min walk - 0.4 km
  • Le Panier - 10 min walk - 0.8 km
  • Museum of European and Mediterranean Civilisations - 19 min walk - 1.6 km

Getting around

  • Noailles Station - 3 min walk
  • Marseille (XRF-Saint Charles SNCF Train Station) - 11 min walk
  • Marseille - Provence Airport (MRS) - 25 min drive

Restaurants

  • ‪La Goulette - ‬2 min walk
  • ‪Pétrin Couchette - ‬2 min walk
  • ‪Turkish Baklava Patisserie - ‬2 min walk
  • ‪Helin - ‬3 min walk
  • ‪La Mercerie - ‬2 min walk

About this property

Hôtel Mercure Marseille Canebière Vieux-Port

Hotel with a bar, near La Criee National Theater of Marseille
Hôtel Mercure Marseille Canebière Vieux-Port offers 90 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Marseille hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 90 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM for a fee. Children aged 9 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 3 meeting rooms.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM.
Children aged 9 and younger eat free breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 21 per day)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 21 per person
  • A bar/lounge

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 3 meeting rooms
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 9 and younger eat free breakfast
Rollaway/extra beds are available for EUR 50.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per person, per day
  • A tax is imposed by the city: EUR 3.25 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 21 per person
  • Nearby parking fee: EUR 21 per day (1640 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and ANCV Chèques-vacances; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Marseille Canebiere Hotel
Mercure Canebiere Hotel
Mercure Canebiere
Hotel Mercure Marseille Canebiere MARSEILLE
MARSEILLE Mercure Marseille Canebiere Hotel
Hotel Mercure Marseille Canebiere
Mercure Marseille Canebiere MARSEILLE
Mercure Canebiere Hotel
Mercure Canebiere
Hotel Mercure Marseille Canebiere MARSEILLE
MARSEILLE Mercure Marseille Canebiere Hotel
Hotel Mercure Marseille Canebiere
Mercure Marseille Canebiere MARSEILLE
Mercure Marseille Canebiere
Mercure Marseille Canebiere Vieux Port MARSEILLE
Mercure Marseille Canebiere Vieux Port Hotel
Mercure Marseille Canebiere Vieux Port Hotel MARSEILLE
Mercure Marseille Canebiere
Mercure Marseille Canebiere
Mercure Marseille Canebiere Vieux Port
Hôtel Mercure Marseille Canebière Vieux-Port Hotel
Hôtel Mercure Marseille Canebière Vieux-Port Marseille
Hôtel Mercure Marseille Canebière Vieux-Port Hotel Marseille

Hôtel Mercure Marseille Canebière Vieux-Port Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 350 reviews
Rating 8 - Good. 116 out of 350 reviews
Rating 6 - Okay. 23 out of 350 reviews
Rating 4 - Poor. 7 out of 350 reviews
Rating 2 - Terrible. 17 out of 350 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Took €500 for room deposit and haven't refunded

I hate to give this hotel a 1 star but unfortunately our experience with them after check out has led to this. We arrived on 15 Aug at 11:30pm and were hit with a €500 deposit, after looking back at the booking we realised we missed the T&C about being charged a deposit when we arrived, and being there for 7 days, this is why ours was so high, we had to suck it up and accept we'd made a mistake. Regardless, I have never ever experienced a hotel just taking the money from you rather than just having a card on file in case any money needs to be deducted. We are a couple in our mid 20s and without family members being able to send us the €500 we would have been without any spending money for the remainder of our trip. When we checked out, we did the refund process to get the €500 back, as of course, we left the room in the condition we found it. It has now been almost 6 weeks (checked out on 22 Augut, currently writing this on 28 Sept) and we have not received the money from the hotel. We have called the hotel and they claim it's their French bank, who "sometimes takes up to a month to return money to international accounts", but they're more than happy to immediately take money from you with no month waiting time. It seems completely unfeasible that an international chain of hotels cannot handle payments to international bank accounts, and it's really not good enough. We are now in debt to the family members who gave us the €500 and just want it back, please!!
Stayed 7 nights in Aug 2025

6/10 Okay

Sabereh

Liked: Staff & service
Accessibility great But the whole city in that area is a bit d
Stayed 4 nights in Sep 2025

10/10 Excellent

cindy astra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i have no complain at at during my stay ☺️ the staff are so friendly, the room was clean.
Stayed 3 nights in Sep 2025

2/10 Terrible

Brian

Disliked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jo-Ann, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a convenient area for us. Close to the train station, and areas we had in mind for visiting. Refreshing water was in a jug at reception for when you arrived. Would stay again
Stayed 3 nights in Jun 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 1 night in Aug 2025

10/10 Excellent

piotr czeslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Patrizia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, near everything and clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Reasonable breakfast Nice staff Somehow noisy streets There was a bad smell each time I step into the room. Needs to find a solution
Stayed 4 nights in Jul 2025

8/10 Good

Chenbo

Travelled with group
Liked: Cleanliness, property conditions & facilities
the hotel is very nice, very good location, staffs are super friendly. but my room is quite small, hard to fit in two with luggages.
Stayed 3 nights in Jul 2025

6/10 Okay

Wan Heng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean and nice. Located in the center of city, which is convenient but also dirty, highly congested and mixed crowds.
Stayed 1 night in Jun 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Mingfang

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
hotel very dirty front desk service so bad.
Stayed 5 nights in May 2025

10/10 Excellent

XXXX

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location 8 minute walk from Marseille St Charles station arriving from Lyon, also 8 minutes to the old harbour Vieux Port busiest place with all the sights and restaurants around. Tram stop just in front on the line to Palais Longchamp. Whereas you can take the airport shuttle from St Charles, taxi cost us €90! Good clean comfortable room with minibar and electric kettle but no bottled water provided. Friendly courteous and helpful staff, Julia and others. Didn’t manage on our last day to get a late lunch just after 2 as their restaurant Capucin also open to the street had closed. Will stay again.
Lobby, stairs to breakfast on mezzanine floor
Tramline just outside on La Canebière
In lobby
View from Vieux Port up La Canebière
Stayed 3 nights in May 2025

2/10 Terrible

RaY

Travelled with partner
Liked: Cleanliness
We had a very bad Experience while Staying in Hotel Mercure. On our second day After we checked in, over $1200 of our money vanished from the hotel room safe. we have no Idea how that happened but was a very stressful experience. Ofcours it was very hard to prove that however we reported that case to local police. Hotel Management and staff were not that much of a help.
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely the area was very walkable a little outside the ideal zone but overall good.
Stayed 1 night in May 2025

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find and the front desk staff very helpful.
Stayed 1 night in May 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, clean and quiet.

Hotel was absolutely perfect within easy reach of the old port.
Stayed 3 nights in May 2025

10/10 Excellent

Naren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Proximity to the harbour, staff were very friendly, helpful and accommodating, room - adequate in size, cleanliness and quality,,location of the property is rather unimpressive which I guess is typical of any other downtown areas
Stayed 6 nights in May 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

My room was a nice size as I had chosen a corner room so I had lots of light. The bathroom was nice as well. The items in the fridge are free so it was nice to have a juice. The breakfast was well done with plenty of options and fresh cut fruit. The area is good for being able to see the sights but very busy and into the late night. I could not hear in my room.
Stayed 1 night in May 2025

10/10 Excellent

Shirin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had the best experience with the staff. They were super friendly and polite. no matter how often you asked them something they would pause whatever job they were doing on the Pc and they would stand up and talk to you and tried to help. That what mattered to me more. The Breakfast options were birilliant. I was staying in many 4star hotels in France, No of them offeres this breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Domenico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great hotel and location. I'd definitely consider staying there again if I return to the city. Thank you.
Stayed 1 night in Mar 2025

8/10 Good

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient staff. Great location.
Stayed 1 night in Mar 2025

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025