Family Accommodation in Mapleton

Ocean glimpses

Everything was fantastic great location

Breakfast was great. Parking across the Rd was a pain, next time I would prefer to park in hotel parking, but none available.

Great location with lovely views. Special mention to Darian at the front desk with the care taken to ensure we had a nice stay and his communication overall. Thank you

Rooms far smaller than the photos portray. Oven is ancient from the 70s and required matches to light the gas as the starters don’t work. (Have never even seen an oven this old) It’s 2026, this should be more modern for how much you’re charging at nearly $300 per night. Had to make the kids beds as they don’t do it - For $300 there are far better options! TV didn’t work at first and remote cover kept falling apart, couch was filthy. Saucepan was so tiny and a lack of kitchen amenities. Wouldn’t stay here again.

Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them.