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The staff were very friendly. All wore hair nets. Rooms clean. Good selection of food. Internet is terrible, check in was very poor. Fortunately chatgpt told us all we need to know about the different restaurants we could go to or we wouldnt have known any of that. Kids club was very good

Fantastic staff. Beautiful location

Great location. Thermal pools were amazing and hotel rooms xtra large. Will be back. Only downside is that the room does not have a direct view of the arenal volcano… you need to step outside of the room to view…

Staff was very friendly and welcoming, room was beautiful and clean and you could not beat the view and food!!

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The Sunset views are spectacular. It was the highlight of our day. Every night was a masterpiece. Dinner is open air, and you can watch the sunset. The restaurant staff was very helpful and accommodating, especially Melanie. She went above and beyond to make our stay memorable she learned our names and our preferences. The room was spacious and spotless. It came with the balcony that we used very often. The hiking grounds are amazing and right outside your door. Front staff was also very helpful but Melanie stood out as very genuine and friendly. We used the laundry service and were so happy to have gotten the chance we did a night tour which was interesting. The front desk staff organized drives into town for us, but we always came back for the sunsets. Our favorite meal was the wood oven pizza, and the soups. The whole restaurant smells like wood pizza it’s to die for my biggest tip is bring enough warm clothes, bring rain, ponchos, it rains throughout the day and as eating is open air, you can feel cold. You will want a jacket. The staff will also bring you blankets