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Hatten Hotel Melaka

5.0 star property

Photo gallery for Hatten Hotel Melaka

Outdoor pool, pool loungers
Rooftop bar
Lunch and dinner served
Premier Junior Suite
Couples treatment room(s), body treatments, aromatherapy, body scrubs

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Hatten Square, Jln Merdeka, Bandar Hilir, Malacca City, Malacca, 75000
  • Place, Hatten Square
    ‪1 min walk‬
  • Place, Dataran Pahlawan Melaka Megamall
    ‪1 min walk‬
  • Place, Mahkota Parade Shopping Mall
    ‪2 min walk‬
  • Airport, Malacca Intl. Airport (MKZ)
    ‪12 min drive‬

Room options

View all photos for Deluxe Suite

Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite

  • Sleeps 2

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(44 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite

7.6 out of 10
Good
(20 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Deluxe Suite

Minibar, in-room safe, desk, iron/ironing board

Premier Deluxe Suite

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Junior Suite

Premier Junior Suite

Premier Junior Suite

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

7.8 out of 10
Good
(41 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, iron/ironing board

Junior Suite

  • Sleeps 2

View all photos for Premier Junior Suite

Minibar, in-room safe, desk, iron/ironing board

Premier Junior Suite

  • Sleeps 2

View all photos for Premier Deluxe Suite

Minibar, in-room safe, desk, iron/ironing board

Premier Deluxe Suite

  • Sleeps 2

View all photos for Elite E-Sports Room

Minibar, in-room safe, desk, iron/ironing board

Elite E-Sports Room

  • Sleeps 5

View all photos for Studio Suite Twin

Minibar, in-room safe, desk, iron/ironing board

Studio Suite Twin

  • Sleeps 2

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About the area

Malacca City

With a stay at Hatten Hotel Melaka, you'll be centrally located in Malacca City, steps from Hatten Square and Dataran Pahlawan Melaka Megamall. .This luxury hotel is 0.1 mi (0.2 km) from Mahkota Parade Shopping Mall and 0.1 mi (0.2 km) from Mahkota Medical Center.

What's nearby

  • Hatten Square - 1 min walk - 0.0 km
  • Dataran Pahlawan Melaka Megamall - 1 min walk - 0.1 km
  • Mahkota Parade Shopping Mall - 2 min walk - 0.2 km
  • Mahkota Medical Center - 3 min walk - 0.3 km
  • A Famosa - 5 min walk - 0.5 km

Getting around

  • Malacca Intl. Airport (MKZ) - 20 min drive

Restaurants

  • ‪Chatterz - ‬2 min walk
  • Lobby @ Hatten Hotel
  • ‪Sebungkus - ‬1 min walk
  • ‪Cheng Ho Restaurant - ‬2 min walk
  • ‪Hatten Hotel Ballroom - ‬1 min walk

About this property

Hatten Hotel Melaka

Hatten Hotel Melaka offers 704 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
The onsite spa has 7 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 704 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Stop by the hotel's restaurant, Chatterz, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Malacca City? This hotel has 15371 square feet (1428 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Chatterz - This café serves lunch and dinner. Open 24 hours.
Alto Sky Lounge - This rooftop bar serves light fare only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (MYR 5 per day)
  • Valet parking on site (MYR 40 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 50 for adults and MYR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Alto Sky Lounge
  • Chatterz

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,371 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 50 for adults and MYR 25 for children
  • Self parking fee: MYR 5 per day
  • Valet parking fee: MYR 40 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Touch 'n Go eWallet, Boost, and GrabPay
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Hatten Hotel Melaka
Hatten Hotel Melaka Malacca
Hatten Melaka
Hatten Melaka Hotel
Hatten Melaka Malacca
Hotel Hatten
Hotel Hatten Melaka
Hotel Melaka Hatten
Melaka Hatten Hotel
Melaka Hotel Hatten
Hatten Hotel Melaka Hotel
Hatten Hotel Melaka Malacca City
Hatten Hotel Melaka Hotel Malacca City

Hatten Hotel Melaka Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 1004 reviews
Rating 8 - Good. 327 out of 1004 reviews
Rating 6 - Okay. 164 out of 1004 reviews
Rating 4 - Poor. 77 out of 1004 reviews
Rating 2 - Terrible. 48 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Uma Mageswary

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The day I arrived the counter service was very slow long register first and take the card only at 3pm waste my time queuing twice. Carparks everyday need to be validated before leaving the hotel this is not necessary. The toilet flush was working, and the phone cable was broken. The toilet is not clean and has a very bad odor. Second day didn't make up the room despite calling the house keeping. Paid for the breakfast on the very first at the counter but they didn't update the list every morning they asked the same question. This is my second time but didn't expect such service. Will not book this hotel again.
Stayed 3 nights in Dec 2025

4/10 Poor

Siaw Meng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room is good although some mould in shower cubical. Headboard has stains. Breakfast quality was much lower than expected. Variety was also limited.
Stayed 1 night in Dec 2025

10/10 Excellent

Sahar Ismail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
had great stay. staff friendly and helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Jarvis Jing Wei

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Hatten Hotel Melaka. The rooms were clean and comfortable, and the bathroom was absolutely spotless, which we really appreciated. Special shoutout to Azman from the concierge team — he proactively approached us when he saw we were carrying a lot of items and kindly offered to help bring everything up to our rooms. That level of attentiveness and care truly stood out and made us feel very well taken care of. The service from all staff was excellent throughout our stay — friendly, professional, and helpful. The location is also a big plus, with three shopping malls within walking distance and very convenient access to the bus pickup point, making it easy to get around Melaka. Overall, a very pleasant and comfortable stay. Highly recommended for anyone visiting Melaka, especially if you value good service and a convenient location.
Stayed 3 nights in Aug 2025

8/10 Good

Cliff

Liked: Cleanliness, staff & service, room comfort
Clean but the furnitures are dated.
Stayed 2 nights in Sep 2025

6/10 Okay

June

Liked: Cleanliness
The breakfast was NOT FREE! We paid 20 Ringie for each of us each day -- total 200 for 2 people for 5 days. The air conditioner was not removing the humidity and caused the room to have a musty odor. The room was serviced twice in five days because we were getting ready for bed (about 7:00 to 8:00 PM) when they wanted to service the room. We told them not to bother. Very disappointed!
Stayed 5 nights in Dec 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, clean comfortable room and convenience location to historical sites.
Stayed 2 nights in Dec 2025

8/10 Good

Mohamed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to share feedback from our recent stay, with the intention of helping improve the overall guest experience.We booked five rooms and checked in early, as some family members were arriving a day later. During booking and check-in, we requested for the rooms to be on the same level and preferably close to one another. We understand this is subject to availability, and we were pleased that on Sunday, this arrangement was initially confirmed. During check-in, the staff assisting us informed us that one room was not ready and asked us to return in 30 minutes. When we came back, we were told that the room had already been taken up, and we were reassigned to a different room on another level. Although the team who attended to us later was apologetic, this was frustrating given the earlier assurance provided. I raised this matter to Mr Helmy. Unfortunately, his response came across as nonchalant and not customer-focused. He did not attempt to meaningfully address our concerns or show empathy. I am unsure if he is a manager or team lead, but his handling of the situation left a poor impression. The following day, we decided to try the gaming option offered by the hotel. My wife waited for more than 20 minutes, only to be informed that it was already full. This information could have been communicated earlier to avoid unnecessary waiting. I would also like to highlight an area for improvement during check-in and check-out. Queue management was disorganised, with guests crow
Stayed 2 nights in Dec 2025

2/10 Terrible

Sambhav

Disliked: Cleanliness, staff & service
THIS IS A SELF PROCLAIMED 5 STAR HOTEL, and at BEST A 3 STAR EXPERIENCE. Would suggest going to Marriott Courtyard or Doubletree Hilton instead. Rooms and lobbies are old fashioned and a little dirty tbh. I checked in to my room at around 8pm and it was such a below average experience. There was no hair dryer in the room and the refreshments kit was minimal. My safety deposit box was locked and I called the management at least 5 times to fix it. They promised to get it fixed only to make me wait over an hour till 12.30am and no response even then. I had to wake up for a polo game at 5.30am but THEY JUST DID NOT CARE.. Finally the box is STILL NOT FIXED AND idk where to keep my expensive belongings!!!!
Stayed 2 nights in Dec 2025

8/10 Good

Yewmun, Vermillion

Liked: Cleanliness, amenities, property conditions & facilities
The room is very spacious. Even with the windows closed, I could hear kids swimming on the 12th floor from my 14th floor room. The furnishings are a bit worn. The doormen and front desk staff were very helpful and friendly. There were a wide variety of food available at the breakfast buffet. Tast wise it was average. The staff cleared the table amd replenished food very promptly
Stayed 5 nights in Nov 2025

2/10 Terrible

Keong Soon

Disliked: Cleanliness, property conditions & facilities, room comfort
We booked deluxe suite for 3 Days 2 nights. After the first night, we found live cockroaches running inside the bathroom. This is ultimate red flag for us. The hotel changed our room and gave us a small upgrade. Our new room face the main road and on this Friday night, there are probably around 100 motorcycles racing on the street. Hatten Hotel is located inside the illegal race track of these irritating daredevils racers. i am writing this review at about 1am and the noise is still going on. These motorbikes have been racing for the last 2 hours and over 10 rounds at least. I called the front desk/operator to complain. They are aware of this illegal racing activity that goes on every weekend. The hotel does not have ear plugs. Hotel guests have to endure these noises until the illegal race is over (???). This is totally unacceptable and we are not able to sleep at all with these noises going on.
Stayed 2 nights in Dec 2025

2/10 Terrible

Stacy

Travelled with family and small children
When I made the reservation, I specifically requested for 2 twin beds as I was traveling with my husband and my 12 years old son. It was not prepared for us. And the bed was extremely dirty and full of bugs (not sure what kind of bugs) that we were bitten so badly. The toilet bowl and toilet seat were also so dirty. I told my husband I did not hear any sound of vacuum which showed the staff vacuumed the rooms. It was such an unpleasant 2 nights stay.
Stayed 2 nights in Dec 2025

6/10 Okay

Lock

Travelled with partner
Liked: Cleanliness
Yes .only don't have rubbish bin inside the toilets. My key cards get issue after they replaced it happen again
Stayed 2 nights in Dec 2025

10/10 Excellent

DO M R Menon

Stayed 2 nights in Dec 2025

4/10 Poor

Yazid

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
2 days of no housekeeping. Gym equipment not working. Rude gym staff
Stayed 1 night in Dec 2025

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room - clean and spacious Location - close to coach terminal and mall
Stayed 1 night in Dec 2025

8/10 Good

Chong Yee

Liked: Cleanliness, staff & service
Cleaner and refreshed room might help. Breakfast variety can be improved too
Stayed 2 nights in Nov 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Dec 2025

10/10 Excellent

Surjeet

Liked: Cleanliness, staff & service, amenities
Room was fantastic! Great value for money. We requested a room with a view and got one. Staff was extremely courteous and everyone always had a smile. I love how they will greet all guests with a hand on heart. Will certainly come back !
Stayed 2 nights in Nov 2025

6/10 Okay

Li Sze

Stayed 2 nights in Nov 2025

8/10 Good

Wenjia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 2 nights in Nov 2025

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Always happy to stay here, friendly staff and convenient location.
Stayed 1 night in Nov 2025

10/10 Excellent

Tse Wan Fung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room abd spacious with beautiful view. Staffs are very polite and friendly. Breakfast is yummy and quite a lot of selections. Enjoy the stay here.
Stayed 2 nights in Nov 2025

8/10 Good

Chaw Su

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff amentitirs
Stayed 2 nights in Nov 2025

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
One of the reception staff was very helpful. The room/s r great.
Stayed 1 night in Nov 2025