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Lovely place to stay for our safari. Gorgeous pool. Good clean rooms.

had a short stay at kithala and we were given a very warm welcome by the front office team .. they make you feel at home and invited us to light the Oil Lamp which is a symbol of respect ..it was very special ..wish we had stayed for few more days !!

Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no prior notice or explanation. Disturbance at Night – There were multiple incidents of people knocking on our door in the middle of the night, which was alarming and unacceptable. Poor Service – Overall, the service provided by the staff was unprofessional and unhelpful. Random Door Knocking – We felt unsafe due to unexplained and random knocking on our door throughout the night.

We enjoyed our stay, the staff is really nice and helpful. The property is well maintained and clean.

First of all,the staff were so welcoming and so attentive,the hotel itself is beautiful and very modern/simplistic,which is a style we liked very much. They organised the safari at Yala for us which was brilliant - only wish we had stayed longer - our favourite hotel in Sri Lanka

The staff was helpful in organising a safari and in general with the hotel. The pool looks and feels great for a dip to cool down.