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Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no prior notice or explanation. Disturbance at Night – There were multiple incidents of people knocking on our door in the middle of the night, which was alarming and unacceptable. Poor Service – Overall, the service provided by the staff was unprofessional and unhelpful. Random Door Knocking – We felt unsafe due to unexplained and random knocking on our door throughout the night.

We enjoyed our stay, the staff is really nice and helpful. The property is well maintained and clean.

There was an infinity swimming pool overlooking, the wilderness, it was stunning and unforgettable. The hotel was to a high standard overall. Would return.

First of all,the staff were so welcoming and so attentive,the hotel itself is beautiful and very modern/simplistic,which is a style we liked very much. They organised the safari at Yala for us which was brilliant - only wish we had stayed longer - our favourite hotel in Sri Lanka

The staff was helpful in organising a safari and in general with the hotel. The pool looks and feels great for a dip to cool down.

We used the hotels as a base for a safari tour and it was an ideal base. The location is great, being a short walk (1500m) out of Tissa. Lake Wind Resort is a beautiful heritage building that has had life injected again by new management. The team could not have been more helpful and attentive. We had a few minor issues, such as a very minor leak (understandable as the build has recently had work done), but the team addressed promptly and properly. Don’t let that put you off because the hotel was very clean, comfortable and had AC, cold fridge and served good food. Breakfast on the veranda was memorable, it is such a beautiful setting, the omelette and fruit was delicious and so well presented. We walked along the lake each evening and enjoyed seeing the locals spending time and having fun there. I have added a few photos for information. We really enjoyed staying at the hotel and wish the team well as they definitely looked after us.