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Hotel Sterling

3.0 star property

Photo gallery for Hotel Sterling

Exterior
Lobby sitting area
Balcony
Minibar, in-room safe, desk, blackout curtains
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Calle San Bernardo 29-31, Madrid, 28015
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Plaza de España - Princesa
    ‪2 min walk‬
  • Place, Lope de Vega Theatre
    ‪2 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Triple Room, 3 Single Beds

Minibar, in-room safe, desk, blackout curtains

Triple Room, 3 Single Beds

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Minibar, in-room safe, desk, blackout curtains

Quadruple Room

8.8 out of 10
Excellent
(6 reviews)
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Single Room

Minibar, in-room safe, desk, blackout curtains

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room

Minibar, in-room safe, desk, blackout curtains

Economy Double Room

8.8 out of 10
Excellent
(13 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, City View

Minibar, in-room safe, desk, blackout curtains

Double or Twin Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Terrace, City View

Minibar, in-room safe, desk, blackout curtains

Double or Twin Room, Terrace, City View

  • City view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room, City View

Minibar, in-room safe, desk, blackout curtains

Triple Room, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Triple Room, Terrace, City View

Minibar, in-room safe, desk, blackout curtains

Triple Room, Terrace, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room, City View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds OR 2 Double Beds and 2 Single Beds

View all photos for Quadruple Room, Terrace, City View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room, Terrace, City View

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 2 Double Beds and 2 Single Beds

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About the area

Madrid

With a stay at Hotel Sterling, you'll be centrally located in Madrid, steps from Gran Via and 11 minutes by foot from Puerta del Sol. .This hotel is 0.6 mi (0.9 km) from Royal Palace of Madrid and 0.6 mi (1 km) from Plaza Mayor.

What's nearby

  • Gran Via - 2 min walk - 0.2 km
  • Plaza de España - Princesa - 2 min walk - 0.2 km
  • Lope de Vega Theatre - 2 min walk - 0.2 km
  • Plaza de Callao - 5 min walk - 0.5 km
  • Puerta del Sol - 10 min walk - 0.9 km

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪Steakburger - ‬2 min walk
  • ‪Be Banh Mi - Es Vietnam - ‬1 min walk
  • ‪Aquí Santoña - ‬2 min walk
  • ‪Sidreria La Cuenca - ‬2 min walk
  • ‪Paraíso del Jamón - ‬2 min walk

About this property

Hotel Sterling

Hotel in Madrid, steps from Gran Via
Hotel Sterling offers 69 accommodations with minibars and safes. 26-inch LED televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 69 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge).
Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Sterling Madrid
Sterling Madrid
Hotel Sterling
Alexandra Hotel Madrid
Hotel Sterling Hotel
Hotel Sterling Madrid
Hotel Sterling Hotel Madrid

Hotel Sterling Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 283 out of 1004 reviews
Rating 8 - Good. 462 out of 1004 reviews
Rating 6 - Okay. 185 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 26 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities
The cleanliness of the room. The staff were very helpful with any question I had. The location was great. Near great restaurants and shopping.
Stayed 4 nights in Oct 2025

6/10 Okay

Galo, Miami

Stayed 2 nights in Nov 2025

10/10 Excellent

Abelardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks clean, and the lobby employees are very friendly and always willing to help you
Stayed 2 nights in Oct 2025

4/10 Poor

Christine

Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.
Stayed 1 night in Oct 2025

6/10 Okay

Filip

Stayed 1 night in Oct 2025

10/10 Excellent

Emmanuel

Stayed 3 nights in Sep 2025

10/10 Excellent

Juan Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy comodo y buen ubicado
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Stayed 4 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

8/10 Good

Fanny

Stayed 3 nights in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
As a group of ladies, we really enjoyed our stay at this hotel. We had a room with 4 single beds, plenty of room and comfortable, with a fridge. Lovely shower. Conveniently located for all the main attractions. Palace only 10-15 mins walk. Extra praise for the lovely receptionist, who was really friendly and helpful.
Stayed 2 nights in Apr 2025

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center Walk around to the metro station
Stayed 1 night in Jan 2025

10/10 Excellent

America

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025

6/10 Okay

Roxana Claudia

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

mirtha, miami lakes

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024

4/10 Poor

Zeenat

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recomend this property to any one. Hallway had a very unpleasent smell. Stains on halway carpet. Roomvery small. We couldnt sleep at night due to out side noise. Staff was not friendly . There was no hot water the evening we arrived and we were told to wait till morning as they cant to any thing about it. Very bad experience
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Really central hotel with easy access to the metro and walkable to a lot of central Madrid
Stayed 4 nights in May 2024

10/10 Excellent

Jezmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024