2/10 Terrible
JOANNE
1 May 2025
Disliked: Cleanliness, staff & service
We stayed at this property for 5 nights. When we checked in the fridge was leaking water and had scum and dirt under it so we placed a towel on the floor to absorb the water and protect the floor from water damage. The hotel just charged me $10 for stains on the towel that was used to put around the bottom of the fridge. When I called the hotel to find out what the additional charge was and explained how the towel got stained I was informed I still have to pay to replace the towel. I argued about it but he said the fee was staying on my card. When I told Shane the hotel representative that I would be leaving a poor review he threatened me and said me that if I did he would have me banned from every hotel in Lubbock Texas
JOANNE
Stayed 4 nights in Apr 2025