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Novotel London Waterloo

4.0 star property

Photo gallery for Novotel London Waterloo

Bar (on property)
Bar (on property)
Superior Room, 1 Queen Bed, Accessible
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Air conditioning

Explore the area

Map
113 Lambeth Road, London, England, SE1 7LS
  • London Eye
    ‪12 min walk‬
  • Big Ben
    ‪15 min walk‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LCY-London City)
    ‪23 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(28 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Premium)

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed (Premium)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(37 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

London

A stay at Novotel London Waterloo places you in the heart of London, within a 15-minute walk of London Eye and Westminster Bridge. .This family-friendly hotel is 0.6 mi (1 km) from Westminster Abbey and 0.7 mi (1.1 km) from Houses of Parliament.

What's nearby

  • London Eye - 12 min walk - 1.1 km
  • Westminster Abbey - 14 min walk - 1.2 km
  • Big Ben - 15 min walk - 1.3 km
  • Buckingham Palace - 4 min drive - 2.0 km
  • Trafalgar Square - 4 min drive - 2.1 km

Getting around

  • Lambeth North Underground Station - 9 min walk
  • Vauxhall Station - 14 min walk
  • London City Airport (LCY) - 40 min drive

Restaurants

  • ‪Florentine Restaurant & Bar - ‬7 min walk
  • ‪2 Love Tea and Coffee - ‬4 min walk
  • ‪Mezemiso - ‬5 min walk
  • ‪Riverside Cafe - ‬3 min walk
  • ‪Chino Latino - ‬6 min walk

About this property

Novotel London Waterloo

Family-friendly hotel with a fitness center and a 24-hour front desk
Novotel London Waterloo offers 187 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 187 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, Elements, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Elements - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Portuguese, Romanian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 24 per night)

Food and drink

  • Daily full breakfast available 6 AM to 10 AM for a fee: GBP 21 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night, plus a deposit of GBP 15 per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 21 per person
  • Self parking fee: GBP 24 per night
  • Pet deposit: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

London Waterloo Novotel
Novotel Hotel London Waterloo
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Novotel London Waterloo Hotel London
Novotel London Waterloo Hotel
Novotel Waterloo Hotel
Novotel London Waterloo
Novotel Waterloo
Novotel London Waterloo Hotel
Novotel London Waterloo London
Novotel London Waterloo Hotel London

Novotel London Waterloo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1003 reviews
Rating 8 - Good. 333 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb, thank you.
Stayed 3 nights in Jan 2025

10/10 Excellent

DIANA DE LA, MIAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with nice views and helpful staff. Clean and welcoming. Very family friendly
Stayed 6 nights in Mar 2025

10/10 Excellent

DIANA DE LA, MIAMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with easy access to transportation. Quiet and with our room had a nice view of the skyline. Staff were incredibly helpful and accommodating

2/10 Terrible

Idelvys, MIAMI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I was unable to visit the Novotel London Waterloo due to an unforeseen fire at the airport that prevented me from flying. Despite the situation being entirely out of my control, the hotel handled it poorly and showed no understanding or flexibility. They refused to issue a refund, disregarding the exceptional circumstances. Based on this disappointing experience, I would rate the hotel zero stars. If you're planning a trip to London, I strongly recommend considering other accommodations.
Stayed 2 nights in Mar 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in this hotel, as we were not able to travel to London because Heathrow Airport closed and our flight was redirected. They would offer any solution to accommodate this incident that was completely out of our control. They would not refund or issue a credit. Will not be staying here when we are able to get to London.
Stayed 3 nights in Mar 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel is ok (good), not great, the rooms are small, but pretty clean.
Stayed 2 nights in Mar 2025

6/10 Okay

Mei

Travelled with family
Liked: Cleanliness
Good location, just the facility is old
Stayed 2 nights in Mar 2025

6/10 Okay

carrie

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Megan

Stayed 8 nights in Mar 2025

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Would return again.
Stayed 5 nights in Mar 2025

6/10 Okay

mladen, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in room dirty
Stayed 4 nights in Mar 2025

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Love how close everything was from the property! Would come back.
Stayed 2 nights in Mar 2025

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Nice staff and clean property. Rooms could have better ventilation and better design and functionality . Electrical outlets are insufficient and there aren’t enough places to hang towels or leave things. For a small room finding functionality to maximize space is key. Restaurant food is good and the breakfast buffet is convenient.
Stayed 4 nights in Mar 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Being a family of four, staff was very accomodating to our needs. The executive suite was wonderful suited our needs perfectly. Dining in the restaurant was convenient when needed and the food was tasty. Location was fine if you dont mind a 10-15 minute walk to the underground. We had a wonderful stay in London.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

8/10 Good

Emily

Travelled with family
Liked: Property conditions & facilities, room comfort

Good stay, poor check in

It was a comfortable stay and the breakfast staff were very friendly. However check in was very poor and took a very long time. We were also given the wrong floor number. Having checked in online as instructed to do so, I was hoping for a quicker check in process. Perhaps it was a lack of staff? The lady did seem stressed. The shower wasn’t particularly clean either.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that we booked two rooms and the hotel facilitated our group with adjoining rooms. Very nice hotel and in a quiet area
Stayed 2 nights in Feb 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Good shower and comfy bed. Staff all nice. Food good.
Stayed 3 nights in Feb 2025

10/10 Excellent

manjinder

Liked: Amenities
Nice everything close
Stayed 3 nights in Jan 2025

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

See-through mirrors (both ways) in shower

The only issue was the bathroom configuration: there is no separate bathroom. Both shower and toilet are in the bedroom and sink too. As a result, the toilet has no proper door, it has a thin mirror in its stead which is not acoustically designed to give any privacy. The shower is also very intrusive. Surrounded by see-through (both ways) mirrors all the way around, you literally have no privacy from anyone else in the room whilst showering as you can be seen from any angle in the bedroom. Unless you shower in complete darkness, which you might end up doing if the other person is still sleeping and you don’t want to flood the bedroom and bathroom with light. For us it was not a major issue but it would definitely make us think twice about booking there again.
Stayed 3 nights in Jan 2025

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Vicky

Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location convenient underground parking onsite
Stayed 1 night in Dec 2024

10/10 Excellent

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with the kids over Christmas and we had a lovely time. Facilities were clean and everything worked perfectly including the shower, fridge and chrome cast on the TV which made our stay much more comfortable than we’ve been at some other well known hotels. Room service was completed daily. Parking was easy to pre-book, plus it’s secured underground. The location was really good as the kids and I took frequent short walks and getting into the main tourist areas of central London was just two or three bus stops away. The whole experience was just stress free and the staff were always friendly and helpful. We would definitely return to this hotel the next time we visit London.
Stayed 3 nights in Dec 2024