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The Municipal Hotel Liverpool - MGallery

5.0 star property

Photo gallery for The Municipal Hotel Liverpool - MGallery

Bar (on property)
Lobby
Exterior
Reception
Pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Municipal Building Dale Street, Liverpool, England, L2 2ZR
  • Place, Cavern Club
    ‪4 min walk‬
  • Place, Liverpool ONE
    ‪6 min walk‬
  • Place, Concert Square
    ‪9 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪24 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed (Accesible)

Classic Room, 1 Double Bed (Accesible)

Classic Room, 1 Double Bed (Accesible)

9.2 out of 10
Wonderful
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

8.6 out of 10
Excellent
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

8.8 out of 10
Excellent
(39 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Liverpool

A stay at The Municipal Hotel Liverpool - MGallery places you in the heart of Liverpool, within a 15-minute walk of Liverpool ONE and Liverpool Pier Head Ferry Terminal. .This luxury hotel is 0.7 mi (1.1 km) from Royal Albert Dock and 2.4 mi (3.9 km) from Anfield Stadium.

What's nearby

  • Cavern Club - 4 min walk - 0.4 km
  • Liverpool ONE - 6 min walk - 0.5 km
  • Liverpool Empire Theatre - 8 min walk - 0.7 km
  • Concert Square - 9 min walk - 0.8 km
  • Royal Albert Dock - 13 min walk - 1.2 km

Getting around

  • Moorfields Station - 3 min walk
  • John Lennon Airport (LPL) - 34 min drive

Restaurants

  • ‪Lovelock's - ‬3 min walk
  • ‪Five Guys - ‬3 min walk
  • ‪The Dead Crafty Beer Company - ‬1 min walk
  • ‪The Ship & Mitre - ‬2 min walk
  • ‪Fattoush - ‬3 min walk

About this property

The Municipal Hotel Liverpool - MGallery

The Municipal Hotel Liverpool - MGallery offers 179 accommodations with safes and complimentary bottled water. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Liverpool hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

EXTRA CHARGE has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Stay in one of 179 guestrooms featuring Smart televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. Planning an event in Liverpool? This hotel has 215 square feet (20 square meters) of space consisting of a conference center and 7 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
The Municipal Hotel Liverpool - MGallery has 2 restaurants on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 16 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 24 to 29 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 7 meeting rooms
  • Conference centre (215 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 50.00 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 24.00 to 29.00 per person
  • Nearby parking fee: GBP 16 per day (328 ft away)
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50.00 per night
  • Pool fee: GBP 50 per day
  • Spa fee: GBP 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Municipal Hotel Liverpool - Mgallery Hotel
The Municipal Hotel Liverpool - Mgallery LIVERPOOL
The Municipal Hotel Liverpool - Mgallery Hotel LIVERPOOL

The Municipal Hotel Liverpool - MGallery Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1033 reviews
Rating 8 - Good. 158 out of 1033 reviews
Rating 6 - Okay. 75 out of 1033 reviews
Rating 4 - Poor. 31 out of 1033 reviews
Rating 2 - Terrible. 21 out of 1033 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the staff were lovely and made a lovely new year’s eve even more special!
Stayed 1 night in Dec 2025

6/10 Okay

Shona

Liked: Cleanliness, staff & service
We chose this hotel specifically because it had a pool. My husband was going to the football and I wanted to swim. We were therefore very annoyed when we found out we had to pay another £50 to use the pool. This was not explained on the Hotels.com website
Stayed 1 night in Jan 2026

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was petite, but gorgeous. Reception wa quick and efficient. Loads of helpful staff. Clean room. Good quality toiletries. Bed very comfortable and clean and great bedding
Stayed 1 night in Jan 2026

2/10 Terrible

Maia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Very disappointing stay for a hotel marketed as five star. There were numerous excessive and poorly explained charges, including £50 per person for limited facility access and a £10 room service fee, neither of which were clearly communicated in advance. We were also repeatedly told charges could not be added to the room, only to find they had been applied at checkout due to “system issues”. Communication before and during the stay was poor. I contacted the hotel multiple times from October to confirm arrangements with no response. Despite booking a New Year’s Eve table at the Palm Bar and specifically requesting not to be seated in a corner, we were placed behind a wall. Staff were dismissive when this was raised and only moved us after escalation. Service lacked attention to detail throughout, even basic turndown service was poorly done. Ironically, I would have been far happier at a lower star hotel nearby with consistent international service. We left at 7.30 am on New Year’s Day simply wanting to go home. Five star pricing without five star service.
Stayed 1 night in Dec 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff, great spa but you have to pay to use the spa/pool.
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Friendly and attentive staff, very comfortable bed/room and clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing building with the most lovely Palm Court. Great fun. Old rooms in the old Liverpool Council building. Very clean, comfortable and cool decor.
Stayed 1 night in Dec 2025

4/10 Poor

Mark

Liked: Cleanliness, amenities
Disliked: Staff & service
Good service at check gave the impression that a delightful stay was in store. However, this quickly changed. We took our luggage to the room and got ready for the afternoon tea we had booked in the botanic tea room. The room was adequate and while the building has character and charm, it doesn’t blow you away or make you feel special. Afternoon tea was booked for 1:15pm and we were welcomed at sat down on time. We ordered the champagne and a cup of tea each and then waited more than 40 minutes for the first course. During this time, 3 other tables who sat down after us were served their first courses. When we eventually received our first course, no apology was offered. While the food was good and the rest of the meal served appropriately, the start made the experience un-enjoyable. Later in the day, we also had dinner booked at the hotel’s main restaurant, named Seaforth. After taking our order, the waitress promptly returned to our table to inform us that one of the meals was not available after changing our order and eating dinner we were also told one of the desserts was not available too. Very strange for what is supposed to be a 5 star hotel. When checking out the following day, I made the above complaints known to the hotel staff. I was assured someone would look into both situations and contact me before the end of the day. That was two days ago and I’ve still not heard anything. I remain hopeful that one day soon, someone wi contact me about my experience
Stayed 1 night in Dec 2025

4/10 Poor

Chris

Stayed 1 night in Dec 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities
The staff were all amazing, couldn’t have been more helpful. The hotel is beautiful and in a great spot.
Stayed 3 nights in Dec 2025

6/10 Okay

Jelena

Stayed 2 nights in Dec 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Stayed 1 night in Dec 2025

6/10 Okay

John

Liked: Property conditions & facilities, room comfort
The food is not what you’d expect from a 5 star hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Sudhir

Travelled with family
Liked: Cleanliness, staff & service, amenities
A hotel I would definitely stay again. Staff were friendly and amazing. Room was fantastic and very spacious & clean
Stayed 1 night in Dec 2025

10/10 Excellent

Jenny

Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Stayed 1 night in Dec 2025

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, amenities
Room and corridors were a bit dated. The corridors I’m assuming were meant to be like that but expected more from the rooms, considering meant to be 5*. The palm court was great but expensive but to be expected and staff were helpful and friendly.
Stayed 1 night in Dec 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities
Deluxe bedroom was comfortable, but fairly small with hardly enough space to walk around the bed. The bar, restaurant area is pretty spectacular. The biggest gripe I have is the hotel expects their guests to pay £50 (yes Fifty pounds !) to use the poool and sauna !! This is totally over the top ! I told the receptionist that I wouldn’t mind paying a supplement e.g. about £10, but to try to charge their paying hotel guests £50 to use the pool and sauna for about 30 minutes is absolutely crazy !
Stayed 1 night in Dec 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, amazing setting and location!
Stayed 2 nights in Dec 2025

8/10 Good

Alfred

Stayed 2 nights in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
All the above.
Stayed 3 nights in Dec 2025