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Very pleasant staff, very well-maintained facilities.

Incredible setting and wonderful view. Staff amazing very welcoming. Beautiful pools and lovely breakfasts. Perfect!

Our room - a double seaview - was musty and smelled like it hadn't been aired out in years. We were particularly aware of the unpleasant odour in the small, dated bathroom. While there was a view, the window was small and you had to stand directly in front of it to look out. The photos on the website also show a lovely pool. The pool we saw was covered in a filthy tarp and clearly hadn't been used in some time. Additionally, staff were singularly unhelpful and the desk was left unattended after 10 p.m. Lastly - and this is a minor point but so revealing of the ethos of this place - we were guided to our room at night and told we couldn't drink the water. No bottled water was provided and the restaurant (under separate management) was closed for the evening. We were instructed to purchase our own water the following day. When spending $185 Canadian a night, I think it's reasonable to expect a $1 bottle of water can be provided by the hotel. This hotel has clearly seen better days and I would not recommend it.

Fantastic location, older hotel but very charming. They need to cleanup the bottom floor/abandoned rooms on the ocean, but it really doesn’t effect the overall experience unless you venture down there. Beautiful views from rooms and hotel grounds.

I enjoyed the stay, the people at the front desk were very nice and helpful. I think the 10 euros for the ride from the port to the hotel was a bit much since it’s a 5 minute drive but it’s needed if you have a big suitcase. Breakfast was very good and the view was great.

Lucia and all the staff were welcoming and helpful. Perfect location for the ferry - a 2-minute walk to the hotel. We liked the breakfast and the view of the Volcano from the terrace. You could see the red glow Very convenient location.