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What an excellent hotel this is . A very warm and pleasant greeting from all members of staff . Perfectly located for both the city and the railway station . We would not look anywhere else next time we visit.

Stay somewhere else! Communication and ownership is nonexistent at this property. Nor is respect. We were arriving on a Sunday afternoon. NO ONE at the property. Received an email with gate and lock box codes. NO envelope or keys inside. Emailed property and called no response. Waited hours with no response. The Emergency phone number, which we were told about when we left, was written ALL in French. (So if you don't read french or don't have a phone they don't care) The room we got was not fully clean. Squished bug on the wall, streaks on the walls and glass divider in the bathroom. The fan in the bathroom was disgusting, i doubt it has Ever been cleaned. Half a roll of toilet paper. Dishes left in the dishwasher and a pot was dirty in the drawer under the tv. Spider webs above the patio doors. Shower head/wand was mounted on the wall just above the tap. You have to hold it in your one hand while showering as its aimed at your shins otherwise. Only positive was that there was adequate parking. When checking out we brought our concerns to the front desk lady (after spending 25mins on Expedia chat) to which all she did was make excuses and try to blame others and us (because we don't speak/read French)! Then she had the nerve to say she wouldn't charge us for a late check out! It was 10:50am. Are you kidding me. I usually take most little things with a grain of salt when traveling to other countries but after everything, not a chance. Should be rated at a 5/10 max.

Excellent

Professional staff and excellent service.

Well located and it's nice for a walk along the wharf.

Kelly on reception was excellent and made us feel immediately welcome