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By far the most beautiful hotel I've ever stayed in. Everything is thoughtfully arranged, spotlessly clean and athletically pleasing. The service is also excellent in every way.

Good

Not really a good experience staying at the hotel. Started with not getting the room based on the reservation. They said that one of the reserved rooms were not available. The hotel did upgrade the room with additional extra bed. But the AC temperature in the room was not cold at all. The engineer came to fix the AC, but it didn't work at all. I called the front desk to ask for moving me to different room. I had to wait more than two hours to get the new room. The new room was great, but the AC was still not cold. It was better, but still not cold. My friend who stayed with me and one of the hotel housekeepers confirmed that the AC temperature was not cold. I have upcoming reservation in Swiss-Bellin in Malang on July 26th. I do hope that I will not getting the same experience.

Great value lodging with hospitable staff. Check-in and check-out process was good. The only thing that was disappointing was the appearance of one of the duvets in the room. There were lots of stain marks. I asked for one of the staff for a new duvet in the morning, but when I got back into my room in the evening the same duvet was put on my bed instead of being replaced.