4/10 Poor
Alexia
Travelled with partner
8 Feb 2025
Disliked: Cleanliness, property conditions & facilities
My room was dirty. So dirty it looked like they just remade the bed. On the handles there was caked junk. The whole place covered in a layer of dust. The tub clearly hadn’t been cleaned. The sinks had layers of dry water left on them that could be wiped off(not just hard water stains). I have pictures. When I went to the front desk they said it was privately owned suites so they couldn’t do anything about it. The lady at the front desk was nice and gave me the numbers I needed to call. When I called the number for the cleaning services, after 40 minutes of waiting in silence, they gave me a new room. The second one was just as bad as the first. At that point I was over it and decided we would just put up with it since there housekeeping was closed. I didn’t get into my second room until 6:30pm. The hotel area was nice as it’s connected to mgm grand. Other that that the room itself was a disaster.
Alexia
Stayed 3 nights in Jan 2025