Accommodation near Lakeside Joondalup

Did not give me my refund back due to a issue with my partner they were disgustingly rude and I will never go there again I ran out of fuel going home cause of there so called procedure would not listen to what I had to say and made me wait for 1.5 hours to talk to a manager who didn’t turn up I will be pursuing this further

Bugubjjhvv. Bhutto mhvugJin in ihbnk bk ihbnk in ibbnkh hjhmnbhj. Gjbvgu

10/10 for everything. we were warmly greeted both when checking in and out of Quest. Nothing was too much trouble for every member of staff. We stayed in a one bedroom apartment which was very well laid out, clean and very comfortable. we had a car and had prior to visit arranged for a parking space, although it cost $15 pn we were able to park our car in a gated secure car park at the back of the hotel, which gave us piece of mind and well worth the cost. We have stayed in many Quest hotels in Sydney, Melbourne and Adelaide but Quest Joondalup was by far the best out of all. Thank you for making our stay such a perfect one.

Minus10 stars. I was expecting a BNB (although I have never stayed in one before). No air conditioning, No private TV, one in the lounge area (?), broken power cord not working, no chairs. The house had; I think seven bedrooms all appeared to be occupied by either FIFO's or students. One bathroom between all. On the second day, the bathroom was unusable because it was being painted. There was a sign that was not there when I left in the morning, saying that guests could use the owners bathroom until 10pm. Unfortunately I didn't get back until after that time. The whole place was disgustingly dirty with no attention to cleanliness, with dirty dishes in the sink, unemptied rubbish bins and ashtrays, Outside there was a table and chairs and once again the conditions carried through. The backyard was neglected and like a sand-pit. I was booked in for six nights, but only stayed for two. It was way, way below a normal persons standard and unfortunately the fine print said that I was not entitled to a rebate of fees. I feel that I should get a complete rebate of all fees; and your company should be a lot more aware of the premises that they are advertising. The Health Dept should be notified and the establishment closed down. Regards John

Lovely accommodation in an area we wanted to be close to.