Labadi beach accommodation

Great customer service

I recommend this property

On business travel, very convenient to business center. Excellent hotel staff and clean room. Would stay again and highly recommend.

The air conditioner was not cooling as expected

I was a solo traveler but here for a group event, Labadi was an amazing hotel! The staff was very attentive and friendly from the moment I arrived. I had a lovely suite which was very clean and well appointed and had a ton of room! Even those in my group with standard rooms said they were very spacious as well. I particularly liked the large bathroom and having plenty closet space. The bed was also very comfortable, I was always sad to have to leave it in the morning! I used the fitness center a few times which has a nice selection of equipment and was clean. The pool area did run short on towels on the weekend but was overall lovely! All the meals I had were delicious and reasonably priced. The included breakfast was also great, plenty of options both self serve buffet and made to order. When I return to Accra I will definitely stay at Labadi again!

My experience at the hotel was mixed. Upon arrival, the receptionist’s lukewarm attitude and lack of enthusiasm did not create a welcoming first impression. The interaction felt unnecessarily uncomfortable and somewhat unprofessional. After informing her that I was checking in, she asked what time I had booked the hotel. I found the question unnecessary, especially since the reservation details were already available in the system. I had to search through my phone to retrieve the information, and when I finally did, her response came across with an attitude, as though I had done something wrong simply by arriving to check into a room that had already been reserved for the night. The overall process lacked warmth, urgency, and the hospitality one expects when arriving at a hotel. That said, my checkout experience was much better. The receptionist during checkout was professional, welcoming, and had a beautiful smile that made the interaction refreshing and pleasant. The breakfast was also very good and enjoyable. As for the property itself, the hotel feels noticeably dated. I was honestly surprised to see how much La Palm has aged over the years. It still carries the foundation of what was once a landmark hotel, but it would greatly benefit from serious renovations and modernization to restore the high standard and prestige it was known for when it first opened.