Book La Jagua del Pilar hotels

The hotel is well located with a wonderful shopping center just steps away. The service is first class.

Excellent hotel, very clean, very cold A/C. Breakfast was outstanding with great variety of choices. However, kind of hard to find hotel. Located in a mall.

Foreigners, be careful when making a reservation here! They charged you for the local tax that you are exempted to pay. I am not a resident nor I live in Colombia, hence I don't have to pay for local taxes and they did charged me, although I had already spoken to Alberto and he did confirm the same. However Idalmis Lorena, stressed that I had to pay for local taxes and charged me for the same. I have sent several emails on this matter to her and she does not want to refund the taxes, saying that I have to go back to the hotel, collect the invoice and claim for the taxes at the airport. I do not live there, but in the USA, but she still refuses to issue the refund. Please be very careful, this has ONLY happened at this hotel.

This place, is great, but don't expect service from wait staff or bartender, or full restaurant, because the price is great, but don't have extra service, is very quiet, the pool and the big atrium, great to relax, don't have elevators, the rooms are in the 2d and 3d floor and suite at the 4d floor, everyone who work here is fantastic, great customer service provided by Luis Carlos, Yury, well everyone is great, easy to go shopping, grocery, liquor 6 minuts away, restaurant to deliver a lot or you can choice to and eat out you have a lot of choices, negociate the price with the taxi before o get uber, inDrevi is like uber but better cars and service, please don't expect 5 stars service for the price you pay but is wort the money, we love it.

The property was excellent, the only thing I would change is the check in process. It was a group of about 16 people and it took us about 90 minutes to finish checking in with reservations already made.