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Always clean and tidy and the staff are always pleasant and courteous

Highly recommended!

We had a very pleasant stay at Mercure Penrith and would happily recommend it to others. The location is excellent — right next to multiple fast-food restaurants and with direct access to Panthers Club, which gives plenty of choices for lunch and dinner without needing to drive anywhere. Check-in was quick and smooth, and the front desk staff were very friendly. A special mention to the gentleman at reception who kindly advised me not to park under a tree due to bird nests above — a small but very thoughtful detail that saved my car from being covered in bird droppings! The room was clean and tidy. Housekeeping was efficient, and while the room itself is a little dated, the bathroom was spacious, very clean, and well maintained. The bed mattress was a bit too soft for my preference — it would be great if the hotel could offer an option for a firmer mattress in the future. Soundproofing could also be improved. We could hear guests talking next door and doors closing above us, so next time I may request a room in a quieter area of the hotel. Overall, despite a few minor points, I’m still very happy with the stay and would give Mercure Penrith a solid 5-star rating. I’d definitely stay again and recommend it to others.

Awesome 👌

Great service, clean spacious room with a comfortable bed and plenty of good food and beverage options.

I chose the Crowne Plaza Hawkesbury Valley for the peaceful and serene surroundings, heated pool and spa and buffet breakfast. It did not dissappoint! Amazing service from all the staff. Will definitely return once the renovations at the Villa Thalgo Day Spa are completed.