2/10 Terrible
David
Business traveller
14 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID !
Check in was great. My room stank of damp so I went back to reception to ask to change but there wasn’t a spare room available. I asked for a refund if they can’t give me a clean room which the Manager wouldn’t do. He said the room isn’t damp it’s just the wet carpet from a previous leak. At this point if he knew there was wet carpet and the room was bad he should’ve not let it out. I told him I’m not staying in there and said he should try it. Apparently there was a no-show from the previous night so the manager decided to put me in that room. Although that was the decision he moaned that he’d have to make my room into a double and clean the damp room I was in. Again if he knew the room was unsuitable he should have reacted and cleaned it. A damp room is clearly a health issue with spores potentially growing. I went to the restaurant to have my meal while the Not Fit To Be Customer Facing Manger stormed off and sorted the rooms. After getting into my new room which was fine apart from a strangely placed 1950’s Goldsmith & Silversmiths of Regent Street butter knife on the desk. Which was dirty. Such a weird find. Food was good and the rest of the staff were great and attentive. Manager diabolical on customer services.
David
Stayed 1 night in Sep 2025