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Great service

We came to rest after my daughter’s wedding and this resort was so beautiful and the staff are amazing, always smiling and nothing is too much trouble, thanks for a memorable week

We were very impressed with our 4 days at The Zuri Kumarakom. We were surprised to be told that the property is about 25 years old, because it's superb maintenance suggested a much younger age to us. As we rode into the property, we were a bit shocked to see a lot of policemen around. And that turned into panic when they accosted our taxi cab at the hotel porch. I was looking for hotel staff to help us avoid the policemen and to whisk us into the reception. As the policemen unloaded our luggage from the taxi, we broke into laughter realizing that they were actually security staff from the Ambassador Security services! At the reception, Ms Sanu greeted us and readily accepted my request to see the other room types before we occupied the one I'd booked online via Expedia. We liked the villas the most, but it was way more expensive than what the two of could justify splurging. So we settled for an upgrade to the cottage and Ms Sanu helpfully processed the charge of the difference amount. It was an amazing experience to be in the quaint cottage right on the man made lake adjoining the mighty Vembanad Lake. At 4:30pm we went to the Lime Cafe for the complimentary high tea. There, we were offered a sunset ride on the shikara boat. It was quiet inexpensive at Rs 250 plus taxes per person. When we boarded, we realized we were the only ones on board. It was an amazing ride and Aswin was our impeccable host boatman. Our dinner was at the Lime Cafe and we ordered A La Carte as b

The views were great. The room was large, clean and cool. The staff were super helpful and happy to help. We loved the food in the restaurant . Would like to see a coffee machine in the restaurant. Would love to return.

Not what I expected

Hotel deco looking tired, corridor carpets dirty, doesn't supply 2 room entry cards per couple, bathrooms towels are old & frayed. The duty manager appeared to be cold and unwelcoming. Generally we got the impression the management was not investing enough into the hotel. some of the dining room staff gave good service and the chef accommodated our special requests.