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Mercure Karawang

4.0 star property

Photo gallery for Mercure Karawang

Meeting facility
Front of property
Staircase
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Jl Galuh Mas Raya, Teluk Jambe, Karawang, West Java, 41361
  • Place, Mall Karawang Central Plaza
    ‪2 min walk‬
  • Place, Wonderland Adventure Waterpark
    ‪5 min walk‬
  • Place, Sedana Golf Course
    ‪13 min drive‬
  • Airport, Jakarta (HLP-Halim Perdanakusuma Intl.)
    ‪95 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed with Sofa bed

Business Suite, 1 King Bed with Sofa bed

Business Suite, 1 King Bed with Sofa bed

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Miscellaneous
Novotel Karawang
Karawang
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 34 reviews
The price is AU$54
includes taxes & fees
9 June - 10 June
Novotel Karawang

About the area

Karawang

With a stay at Mercure Karawang, you'll be centrally located in Karawang, steps from Mall Karawang Central Plaza and within a 10-minute walk of Wonderland Adventure Waterpark. .This family-friendly hotel is 3.3 mi (5.3 km) from Sedana Golf Course and 3.6 mi (5.9 km) from San Diego Hills Memorial Park.

What's nearby

  • Mall Karawang Central Plaza - 2 min walk - 0.2 km
  • Wonderland Adventure Waterpark - 5 min walk - 0.4 km
  • San Diego Hills Memorial Park - 13 min drive - 8.5 km
  • Sedana Golf Course - 13 min drive - 7.7 km
  • Karawang International Golf Club - 16 min drive - 8.1 km

Getting around

  • Cikampek Station - 24 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 102 min drive

Restaurants

  • ‪Omigyu Yakiniku Sudaku - ‬4 min walk
  • ‪Steak 21 - ‬2 min walk
  • ‪Mujigae Casual Korean Food - ‬2 min walk
  • ‪Yum Mie Festive Walk - ‬4 min walk
  • ‪Giggle Box - ‬4 min walk

About this property

Mercure Karawang

Mercure Karawang offers 232 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers, slippers, and complimentary toiletries.

This Karawang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include massages. A variety of treatment therapies are provided, including reflexology.
Make yourself at home in one of the 232 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a water park (surcharge). Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy Indonesian cuisine at Kemuning Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 7 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Kemuning Restaurant - This restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Kunoichi Restaurant - This restaurant serves lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.
Voula Loung & Bar - This poolside cocktail bar serves lunch, dinner, and light fare. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: IDR 121,000 for adults and IDR 60,500 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Kemuning Restaurant
  • Kunoichi Restaurant
  • Voula Loung & Bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Water park

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 17

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 250000.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 121000 for adults and IDR 60500 for children
  • Airport shuttle fee: IDR 980000 per vehicle (one way)
  • Rollaway bed fee: IDR 250000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Karawang Hotel

Mercure Karawang

Mercure Karawang Hotel

Mercure Karawang Karawang

Mercure Karawang Hotel Karawang

Mercure Karawang Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 64 reviews
Rating 8 - Good. 36 out of 64 reviews
Rating 6 - Okay. 6 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 3 out of 64 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful bed and shower. Comfy rooms.
Stayed 5 nights in Jul 2025

4/10 Poor

wong

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Ant around and smelly towel
Stayed 2 nights in Jan 2024

10/10 Excellent

IDRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent keep it like that
Stayed 2 nights in May 2023

2/10 Terrible

Joon Loong

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not even up to 3 stars standard.
Stayed 1 night in Apr 2023

8/10 Good

Pupung S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a ver clean and convenient hotel.
Stayed 12 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Mohd Hirman

Liked: Cleanliness, property conditions & facilities, room comfort

Good location but poor reception

Reception do not have proper booking record for my booking. I booked 2 nights but they prepare only for 1 night. I booked smoking room but rooms is not ready I asked receipt when checkout but they said it already issued by hotel.com but i actually paid it at hotel. However, hotel location is near to few shopping mall. Many restaurant nearby and not far from KIIC
Stayed 2 nights in Jan 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Hanli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but spa needs improvement

Being a fairly new hotel, the conditions are good in terms of cleanliness, comfort, food and overall environment. The staff are very helpful and hospitable. I only have comments on the spa for improvement. Firstly, the lights are too bright for relaxation. Service level of therapist and hygiene must be improved. I apparently saw the therapist hung back the same robe for the next customer. The therapist should also have the courtesy to wait for me change back my clothing before clearing the room. That was quite disturbing. I will return to the hotel for staying but not visit the spa.
Stayed 2 nights in Jan 2018

8/10 Good

bindu, kuala lumpur

Liked: Cleanliness, staff & service, room comfort

Nice hotel with good breakfast

I was pleasantly surprised with this hotel in Karawang. Check in was damn fast and easy. Rooms were decent. Bathroom was quite small though, especially toilet area. Otherwise no complaints on room, it had amazing view from room. Breakfast was really good and staff were courteous. In Room dining options could have more asian menu rather than just japanese. I would recommend this place in karawang.
Stayed 1 night in Jan 2018

10/10 Excellent

SOK CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Fitrotul

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was average, good location near to the Malls area with walking distance, room was comfortable but at late night you can hear the loud music from the Hotel bar especially on Weekend.
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acceptable

Acceptable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel close to all shopping mall

the hotel is very beautiful, clean and nice to stay.

10/10 Excellent

david, melbourne , australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful hotel, possibly the best in karawang

great experience, hotel staff can not do enough to make stay good. very good facilities including pool. location great, near shopping malls. seems very busy, but no noise intrusion in hotel. felt like a safe area to be, but many security at and in malls, not sure why as i walked around at night with no personal security concerns. but i am used to living in large citys and this probably helps with personal confidence. Hotel is beutifuly appointed and exeptionally clean. the staff are wonderful and very attentive. Breakfast was interesting, not western, chicken porridge not my taste, but flavour appreciated by many Japanese clients. not much english spoken in Karawang, especialy outside hotel, but with a little indonesian got along very well. can not say enough to recommend this hotel when staying in Karawang

10/10 Excellent

Simon

Stayed 2 nights in Dec 2025

10/10 Excellent

INTEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
夜音楽の低音ベース聞こえる
Stayed 5 nights in Dec 2025

6/10 Okay

Tomoyuki

Business traveller
英語で対応できるスタッフが少なかった
Stayed 1 night in Nov 2025

8/10 Good

MASAHIKO, Kobe

Liked: Staff & service
最初にタオルがなく依頼が必要だった。 ただすぐに用意いただいた。 チェックイン少し時間がかかる。
Stayed 1 night in Sep 2025

8/10 Good

MASAHIKO, Kobe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sometime I take this hotel and it is cofortable specially staff s are kind to help.
Stayed 1 night in Aug 2025

8/10 Good

HIROSHI

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
ゴミ箱が汚い。
Stayed 1 night in Jul 2025

4/10 Poor

YOHEI

Disliked: Cleanliness
あまりきれいではない
Stayed 2 nights in Jul 2025

2/10 Terrible

KATSUO, EDOGAWAKU

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
部屋の所々に古さがありシャワーの水がドブの臭いがした。隣の音も響き修繕をした方が良いと思う サービスも良くないです
Stayed 9 nights in Jun 2025

8/10 Good

MASAHIKO, Kobe

Travelled with partner
Liked: Cleanliness, staff & service
Wanted room service menu in the room. there was no hanger in the cabinet.
Stayed 1 night in Jun 2025