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Great place to stay and awesome buffet

Everyone works in the hotel and the restaurant were very nice and welcoming which made us feel like home. They go above and beyond to provide the best customer service and experience. We will definitely come back when we visit Xi’an again!

It’s a home stay not hotel. No receptionist, pickup driver does it all. I doubted very much this place has any license to host foreigners. The surrounding area is terrible, in an alley, fear to stay and worried for safety. The pictures shown on Hotel,com is totally misleading. For foreigners, it’s hard to find any transportation or taxi to go anywhere (no local cellphone). I basically couldn’t run fast enough to get out of that place.

Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

Great new hotel

Nice elegant hotel. Very convenient for transit. Will stay there again.