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Well maintained and tastefully decorated, staff is professional and friendly

Great stay, room was modern and immaculate. Hotel staff very friendly, helpful and sincere. Shopping Mall onsite.

Awesome hospitality.

The hotel is beautiful and the breakfast buffet is extensive and delicious. Great way to try many Indonesian specialties. The pool is huge and never crowded. Great spa and gym too. Staff are incredibly kind and welcoming.

Excellent service

I mention names of employees here, hoping they do get recognition,--nobody solicited me for this review. I stayed at this hotel for five days and was pleasantly surprised by how much it offered, especially for the price. While the building is older, it’s very well maintained, and the rooms are clean with comfortable beds, crisp white sheets, and towels. I had one of the more affordable rooms, but the large east-facing windows offered stunning views of the city and mountains. If you do nothing else, visit the rooftop pool and restobar on the 10th floor—even if you’re staying elsewhere. The views, breeze, and relaxed atmosphere make it a destination. The staff up there were exceptional—shoutout to Andre, Made, Upay, Rhe, and Bhuda. Friendly, honest, and passionate about what they do. I even met the GM and the Chef on two occasions—not drinking, but personally checking in on guests, which says a lot about their commitment. Breakfast is worth including in your booking. There's a wide selection, an outdoor smoking area, and a relaxed setting. The Wi-Fi worked seamlessly for five days straight without needing to log in repeatedly, which is rare. Security was strong and consistent, giving me peace of mind during my stay. A big plus was the list of recommended local restaurants provided at check-in—extensive menus, great food, and nearby. Ironically, the service at those restaurants didn’t match the high-quality service I got at the hotel. Location-wise: Great