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Norbu the hotel GM was excellent. He personally made sure that the stay was comfortable and any of our needs were addressed. In fact, while embarrassing to state in a review, we ran out of cash and he lent us Rs. 5000/= going out of the way. That was a very trusting gesture on his part. Norbu also helped us get the visitor permit from the local DM’s office which helped us move forward with our trip. Lastly, he helped arrange for a SUV for the trip from Leh to Pangong to Nubra Valley. My only feedback on the car rental was the air conditioning use. While I had explicitly requested a strong engine and a car with a working Air Conditioner (there’s a lot of trucks, dust etc. on the highway) the driver was concerned about diesel usage which led us to travel in sweltering heat when in lower parts of the journey. I wish that was not the case because it was something I had very very very explicitly asked for. Anyhow, overall it was a nice stay and trip.

Excellent property with very accommodating staff.

"I had a wonderful stay at Holiday Inn, Vaishno Devi! The staff was incredibly courteous and attentive, ensuring all our needs were met with a smile. The rooms were clean, comfortable, and well-maintained, offering a relaxing experience after a long day. The location is perfect for visiting the shrine, and the facilities were top-notch. Special thanks to the manager for their warm hospitality. Highly recommend this hotel for a hassle-free and pleasant stay!"

Kind and helpful staff. Quick turnaround for every service - lobby desk, room, pick and drop.

Food taste can be improved, except that everything was too good

Excellent service all round. Urmila served us with such a beautiful smile everyday, and everyone was so good with providing all we needed