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The internet Wifi was good, the room was clean, more coffee milk sugar needed. Face cloths would be nice in the bathroom. Staff were friendly and helpful. Very convenient stay maybe 100 steps to Norwich Airport.

They upgraded us to a fabulous suite but it was too big for us and we didn’t like it so they offered us a preferable smaller room with good grace and humour! Everyone was so lovely and helpful. Brilliant to have a private car park right in the middle of town. Didn’t try the restaurant but would definitely stay there again.

The room was dusty and cobwebs were around the inside of the window and we had spiders in there. The hotel was not very well maintained, could do with painting and upgrading of some of the furniture. The wooden panelling in pool area needs attention as well. We booked breakfast for 9am and when we arrived the scrambled eggs were dried up, no black pudding, no bacon and no butter available. Parking was fine. I had wanted to stay at the hotel for a while and was disappointed with my overall experience and would not visit agan.

Breakfast good fresh parking good and free

Great place for visits to Norwich - great breakfast

My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding.