8/10 Good
Greg, West Chicago
Travelled with partner
3 Feb 2025
Liked: Cleanliness, staff & service
Was in town for WWE Royal Rumble. Hotel was right off the interstate and very easy to get to. Arrived ~10 or 15 minutes before official check-in time (3PM). Not exactly sure what was going on, but the system was not allowing the desk clerk to assign us a room. Took ~30-40 minutes for that to get sorted out, and the desk clerk was doing the best he could on a very busy day. Our room was very spacious and looked pretty clean. We didn't use the indoor pool or fitness room, but the pool looked nice enough. Also did not take advantage of free breakfast since we chose to sleep in the next morning. Comfy bed with lots of pillows, and even though I'm always cold, it wasn't necessary to turn on the heater, as the room temp was comfortable enough. My only "complaint" is that there was no hair dryer in the bathroom. I looked in every drawer, cabinet, closet and shelf in the room. It's listed as an amenity, so I'm guessing a previous guest made off with it and housekeeping didn't notice and/or couldn't do anything it before releasing the room. By the time I noticed, it was too late in the morning to call the front desk about it, so I managed without.
Greg
Stayed 1 night in Feb 2025