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Great Staff

The staff were excellent here, particularly the lady host at breakfast, the chef and waitron serving dinner and the managers. The check-in was welcoming and the hot food excellent! The main reason, I'm not giving full marks for our stay here is the condition of the room. The shower door did not keep,

It's my city was great 👍

We had a very positive experience with the manager who assisted my husband and me. He ensured that each issue was handled thoroughly and efficiently, all while maintaining professionalism, patience, and grace. His calm demeanor and attention to detail made a stressful situation much easier to navigate. We truly appreciate his leadership and excellent customer service.

The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I will never visit this hotel again. The staff were unprofessional, and one staff member even asked my husband for money, which was completely unacceptable. While the rooms look nice, many facilities are fa

The property was different from what they advertised on their site. I could not leave to go to another hotel, because I had paid for the room in advance and it would take six working days to get my refund. The room had an insect problem with a shower that flooded every time it was used. I cam there from the United States to get married, and I was embarrassed by the quality of the room that we had. The swimming pool area and bar area was neglected and needed love and attention. The internet service there was intermittent and mostly unreliable. I wish that I could some kind of refund, because of the false advertisement and poor hotel quality.