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The lady at the property was very caring and professional.

Beautiful hotel with amazing hospitality service.

Great staff and beautiful hotel

The room was very clean and the staff were courteous and helpful. The hotel itself is a colonial gem. The location can’t be beat.

Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience.

Solamente tuvimos un problema para pagar con tarjeta ahí en la propiedad pero la señora tuvo la amabilidad de darnos en cuarto y esperarnos para sacar efectivo.