Book Premier Inn Hurst Green accommodation from AU$102

The hotel itself was nice overall. The long driveway up to it did have a few pot holes no big deal really. The main car park right in front was a bit on the small side. The outside had a lovely lake to the front. The main reception area was very nice and modern. Reception staff were pleasant and polite nice easy check in. Room was as expected clean and well presented although very warm especially the bathroom, there was no obvious way to cool it down the radiators were 'off'. It would of been nice to have a fridge in the room. My biggest issue was the fact there was a techno rave on the grounds of the resort and the music and especially the bass thumping through the floors meant no sleep till 2.30 am we were not aware of this upon booking and the event was not mentioned on their website and any mention off it was very hard to find on any social media or website. If id of known id of not booked as I was expecting a relaxed lazy night away. Then even though the rooms were supposed to be soundproof I could hear next doors alarm go off a 6am and people clapping in the corridor at that time too. The breakfast was also really disappointing. The orange juice had split (dont know how that happens) the scrambled eggs looked anemic with watery cream surrounding them, the fried eggs burnt on the bottom, sausages were hard shrivelled and tasteless, bacon very fatty, mini pan au chocolates were hard and dry. The spa was one of the saving graces. Overall expected more.

I have stayed here a few times the facilities are good the menu doesn't set the world alight but its ok, breakfast is fairly basic, the coffee needs more coffee and the staff need to interact with the guests more - no eye contact no good mornings as they pass the service is perfunctory, the spa gym team were friendly and chatty but the bar and restaurant staff definitely need some customer service refreshers.

My room never had towels in and the sink was blocked and never worked. The staff are amazing and the hotel is great.

Amazing room and staff

Excellent

Clean room but could have included a refrigerator as a standard. Hotel was a good choice for a family of 3 with 1 toddler however if you are planning to stay over the weekend, the front facing rooms of hotel can be too noisy on Friday night up to 1 or 2 am due to pub people having a blast just outside the hotel. Breakfast was fine however not a huge variety to pick from. Overall a good experience and would stay again (non front facing room haha)