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Dream Downtown, by Hyatt

4.5 star property
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Photo gallery for Dream Downtown, by Hyatt

Lobby
Creator video
Room, 1 King Bed (Silver)
Minibar, in-room safe, desk, laptop workspace
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly
  • Housekeeping

Explore the area

View map
355 W 16th St, New York, NY, 10011
  • The High Line Park
    ‪3 min walk‬
  • Empire State Building
    ‪4 min drive‬
  • Times Square
    ‪4 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(20 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Platinum)

Suite (Platinum)

Suite (Platinum)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

8.4 out of 10
Very good
(14 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

New York

A stay at Dream Downtown, by Hyatt places you in the heart of New York, within a 5-minute walk of Chelsea Market and The High Line Park. .This luxury hotel is 0.9 mi (1.4 km) from Union Square Park and 1.6 mi (2.6 km) from Times Square.

What's nearby

  • Chelsea Market - 2 min walk - 0.2 km
  • The High Line Park - 3 min walk - 0.3 km
  • Madison Square Garden - 17 min walk - 1.5 km
  • Empire State Building - 4 min drive - 2.2 km
  • Times Square - 4 min drive - 2.5 km

Getting around

  • 8 Av. Station (W 14th St.) - 2 min walk
  • New York 14th St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 30 min drive

Restaurants

  • ‪Starbucks Reserve Roastery - ‬2 min walk
  • ‪Stella's Pizza - ‬2 min walk
  • ‪TAO Downtown Restaurant - ‬1 min walk
  • ‪Buddakan - ‬1 min walk
  • ‪Panorama Cafe - ‬2 min walk

About this property

Dream Downtown, by Hyatt

Luxury hotel with a nightclub and a 24-hour fitness center
Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center, a seasonal outdoor pool, and complimentary bicycles.
Make yourself at home in one of the 314 guestrooms featuring minibars and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including a nightclub, a 24-hour fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
At Dream Downtown, by Hyatt, enjoy a satisfying meal at the restaurant. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Dream Downtown, by Hyatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 99 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 57.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 100 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

The seasonal pool will be open from May 19 to September 13
Pool access available from 8:30 AM to 10:30 AM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 764 out of 1567 reviews
Rating 8 - Good. 292 out of 1567 reviews
Rating 6 - Okay. 219 out of 1567 reviews
Rating 4 - Poor. 150 out of 1567 reviews
Rating 2 - Terrible. 142 out of 1567 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nadina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel has 2 nightclubs in it, getting in the door at night felt uncomfortable and unsafe with hoards of people outside. Then those loitering in reception were drunken messes, you even feel accosted getting in the elevator. The room felt cheap at best, outdated, dirty (leftover tissues and wipes in the bin from previous guest) and everything was falling apart, dirty or not working. It’s run down, tacky and not a 4* hotel for sure. NOT family friendly, please for gods sake don’t stay in this place lace with your kids! I was there for business and won’t be booking again - it was a mistake.
Broken curtains that looked like something out of Dexter
Filthy curtains
Dirty, run down
I just don’t really have words for this.. 4*?
Stayed 3 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Gayane

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful highly recommended
Stayed 1 night in May 2025

6/10 Okay

Randall, Cincinnati

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room 230 was terribly noisy. The revolving door was directly under it with no soundproofing.
Stayed 5 nights in May 2025

2/10 Terrible

Est

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experiece. Paul on the desk made us feel so welcome.
Stayed 1 night in May 2025

10/10 Excellent

Alycia, Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will become our new go to hotel in NY! Such a great stay and cool atmosphere. Perfect location to everything as well.
Stayed 2 nights in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Average accommodations for NYC. Great location.
Stayed 2 nights in May 2025

10/10 Excellent

Adriane

Stayed 2 nights in May 2025

10/10 Excellent

Mitra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready early. Clean. Spacious.
Stayed 1 night in May 2025

6/10 Okay

Dayna

Business traveller
Disliked: Cleanliness
Disappointed with our recent stay. We called weeks ahead to confirm early arrival for our group of 4 women and booked a large suite with a balcony and pull-out sofa. When we arrived at 10 AM, the front desk told us to wait for a text when our room was ready. After walking around for hours, I returned at 4 PM only to be told our room wasn’t available because a guest had extended their stay. We also found out the morning staff never actually checked us in, so we had waited all day for nothing. We were eventually given two small rooms with no balconies — not what we reserved. One fridge had leftover Thai food from the previous guests, and I was later charged over $200 in bar fees, possibly from a prior stay. The pool was dirty with trash and used cups everywhere. Curtains had stains. There was also major miscommunication about the nightclub. We were told to come at 10 PM for a stamp, but when we arrived, staff told us to come back later. By then, the line was wrapped around the building, and we missed our chance. Overall, poor communication and lack of cleanliness really ruined what was supposed to be a fun girls’ trip. Not worth the price or the stress.
Stayed 4 nights in Apr 2025

10/10 Excellent

Joel

Stayed 3 nights in May 2025

10/10 Excellent

Mercedes

Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay overall, and one of the highlights was the pool attendant on Sunday morning between 8:00 and 10:00 a.m. Unfortunately, I didn’t catch her name, but she was truly amazing. Her kindness and attentiveness made our day—she went out of her way to help us find a life jacket for our little one, who doesn’t know how to swim, and we had forgotten his back home in Boston. Her thoughtfulness and professionalism stood out, and we’re so grateful for her help. The only downside of our experience was during check-in. The staff member who assisted us did not provide complete information regarding parking. As a result, we encountered some confusion and frustration on Monday when trying to pay for parking. Clearer communication at check-in would have made the experience much smoother. Despite that issue, we appreciate the overall service and especially want to thank the exceptional pool attendant for going above and beyond.
Stayed 2 nights in May 2025

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay great people
Stayed 1 night in May 2025

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and value!

Every time I come to New York, I stay in this hotel. You cannot beat the location in price. The staff are so friendly and amazing!
Stayed 3 nights in May 2025

6/10 Okay

Alina

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location and clean room. The down sides the beds and pillows need upgrade, and maintenance to the building.
Stayed 6 nights in May 2025

10/10 Excellent

Nico

Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Nice and friendly staff. Beautiful hotel
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique boutique experience which is exactly what we wanted. Only minor complaint was the drapes didn't cover up the windows quite enough to prevent the sunlight - even some type of clips or magnets to keep the curtains closed together would have been sufficient. Otherwise, great stay!
Stayed 3 nights in May 2025

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location.
Stayed 1 night in May 2025

10/10 Excellent

Curtis

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Kehan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025