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Residence Inn Houston Northwest/Willowbrook

3.0 star property

Photo gallery for Residence Inn Houston Northwest/Willowbrook

Indoor pool
Desk, iron/ironing board, free cots/infant beds, free WiFi
Desk, iron/ironing board, free cots/infant beds, free WiFi
Free daily continental breakfast
BBQ/picnic Area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
7311 W Greens Rd, Houston, TX, 77064
  • Place, Willowbrook Mall
    ‪3 min walk‬
  • Place, Mountasia Houston
    ‪3 min walk‬
  • Place, Houston Methodist Willowbrook Hospital
    ‪1 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom (Hearing Accessible)

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

8.8 out of 10
Excellent
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Studio Suite, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Fireplace (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Bedrooms, Fireplace (Hearing Accessible)

7.4 out of 10
Good
(3 reviews)
  • 62 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Studio Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Bedrooms, Fireplace

9.0 out of 10
Wonderful
(12 reviews)
  • 62 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About the area

Houston

With a stay at Residence Inn Houston Northwest/Willowbrook in Houston (Willowbrook), you'll be a 4-minute walk from Mountasia Houston and 6 minutes by foot from Willowbrook Mall. .This hotel is 14.5 mi (23.4 km) from CityCentre and 15.6 mi (25.2 km) from Memorial City Mall.

What's nearby

  • Willowbrook Mall - 3 min walk - 0.3 km
  • Mountasia Houston - 3 min walk - 0.3 km
  • Houston Methodist Willowbrook Hospital - 1 min drive - 2.6 km
  • Aerodrome - 2 min drive - 3.0 km
  • Stone Moves Indoor Rock Climbing - 4 min drive - 2.6 km

Getting around

  • Houston Station - 26 min drive
  • George Bush Intercontinental Airport (IAH) - 26 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Food Court (Willowbrook Mall) - ‬12 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Hooters - ‬17 min walk
  • ‪El Refu Tex Mex - ‬5 min walk

About this property

Residence Inn Houston Northwest/Willowbrook

Hotel in Houston with a 24-hour fitness center and an indoor pool
Residence Inn Houston Northwest/Willowbrook offers 96 accommodations with coffee/tea makers and designer toiletries. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Houston hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 96 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a picnic area, and barbecue grills.
A complimentary continental breakfast is served daily.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning. An additional to-go breakfast is served daily (subject to charges).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 13 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym
  • Basketball
  • Indoor pool

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • 0.525 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 13 per day
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Residence Inn Willowbrook
Marriott Willowbrook
Marriott Willowbrook Houston
Residence Inn Marriott Houston Willowbrook
Residence Inn Marriott Willowbrook
Residence Inn Marriott Willowbrook Hotel
Residence Inn Marriott Willowbrook Hotel Houston
Residence Inn Willowbrook
Residence Inn Willowbrook Houston
Willowbrook Residence Inn
Residence Inn Marriott Houston Willowbrook Hotel

Residence Inn Houston Northwest/Willowbrook Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 645 reviews
Rating 8 - Good. 156 out of 645 reviews
Rating 6 - Okay. 51 out of 645 reviews
Rating 4 - Poor. 30 out of 645 reviews
Rating 2 - Terrible. 39 out of 645 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Teresa

Stayed 4 nights in Oct 2025

8/10 Good

Lee

Stayed 1 night in Nov 2025

10/10 Excellent

Marco

Stayed 11 nights in Oct 2025

10/10 Excellent

nikita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Hamid

Business traveller
Liked: Cleanliness, property conditions & facilities
Spacious room, good layout, clean Good breakfast, nice variety of food Kind and hospitable staff, morning and afternoon shift
Stayed 7 nights in Oct 2025

8/10 Good

Emma

Liked: Staff & service, amenities
had to change room after the first night -- first room I was checked into had ripped screens, apparently a broken AC because there was a floor unit that was taped into one of the windows, all the dishes were dirty as if they had only been rinsed off by the previous occupant, and the knobs on the stovetop were stripped/broken. The staff was lovely, but after four nights, was woken up at 11:30 p.m., and then 6:00 a.m. by a dog barking in one of the other rooms next to mine. asked if I could get comped a night, I was only given points. frustrating.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and super clean. They were super kind and they made sure I had a pleasant stay!
Stayed 11 nights in Oct 2025

10/10 Excellent

Darla

Liked: Amenities
Everything was great
Stayed 1 night in Oct 2025

10/10 Excellent

Rojelio

Stayed 1 night in Oct 2025

4/10 Poor

Clarissa

Stayed 3 nights in Oct 2025

10/10 Excellent

Shellane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.
Stayed 3 nights in Sep 2025

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Darren

Stayed 1 night in Jul 2025

10/10 Excellent

Albert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , family friendly
Stayed 2 nights in Sep 2025

4/10 Poor

joshua

Stayed 2 nights in Aug 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a simple comfortable stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Juanita

Disliked: Staff & service

Horrible Service

Was denied service. Since I got upset about your front desk clerk charging my credit card 4 times. The credit card company actually called while I was in front of the clerk to ask what was going on. I have stayed at this pkace several times and never had this kind of problem. Was charged one last time and clerk stated everything went through but I was not allowed to stay. Then turned ariund and refunded my card. Why even charge my card in the first place if you are not going to let me stay after I got upset for all of her charges to my card.
Stayed 5 nights in Aug 2025

8/10 Good

Kelly

Stayed 2 nights in Aug 2025

10/10 Excellent

DHARMESHKUMAR DALPATBHAI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5
Stayed 3 nights in Aug 2025

4/10 Poor

Danielle

Stayed 1 night in Aug 2025

2/10 Terrible

Sherrell, Plainfield

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was very outdated, the rooms are muggy and The room smelled like there was mildew and the shower was very dated. The ceiling showed there had been water damage and it was painted over.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jermaine

Stayed 3 nights in Aug 2025

8/10 Good

Lu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My niece and I stayed here when we went to say goodbye to my brother. We felt safe. We enjoyed the breakfast
Stayed 1 night in Aug 2025