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Hotel do Canal

Photo gallery for Hotel do Canal

Terrace/patio
Lounge
Meeting facility
View from property
Front of property – evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Largo Dr. Manuel de Arriaga, Faial - Azores, Horta, 9900-026
  • Place, Horta Harbour
    ‪1 min walk‬
  • Place, Horta Historic Center
    ‪1 min walk‬
  • Place, Fort of Santa Cruz
    ‪5 min walk‬
  • Airport, Horta (HOR)
    ‪10 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double or Twin Room (Pico View)

Double or Twin Room (Pico View)

Double or Twin Room (Pico View)

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Plus Double or Twin Room

Classic Plus Double or Twin Room

Classic Plus Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

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About the area

Horta

A stay at Hotel do Canal places you in the heart of Horta, steps from Horta Historic Center and Peter's Scrimshaw Museum. .This luxury hotel is 0.1 mi (0.1 km) from Horta Harbour and 0.3 mi (0.4 km) from Fort of Santa Cruz.

What's nearby

  • Horta Harbour - 1 min walk - 0.0 km
  • Horta Historic Center - 1 min walk - 0.0 km
  • Peter's Scrimshaw Museum - 2 min walk - 0.2 km
  • Porto Pim Beach - 3 min walk - 0.3 km
  • Fort of Santa Cruz - 5 min walk - 0.5 km

Getting around

  • Horta (HOR) - 14 min drive

Restaurants

  • ‪Peter Café Sport - ‬1 min walk
  • ‪Doce Delícia - ‬18 min walk
  • ‪Iceberg Café - ‬13 min walk
  • ‪Canto Da Doca - ‬1 min walk
  • ‪Café Volga - ‬8 min walk

About this property

Hotel do Canal

Hotel do Canal offers 103 accommodations with minibars and safes. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This Horta hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

A marina and a health club are featured at the hotel. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 103 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a health club, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, a hair salon, and wedding services.
Stop by the hotel's restaurant, Clipper Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Horta? This hotel has 2530 square feet (235 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Clipper Restaurant - This restaurant serves breakfast, lunch, and dinner.
Clipper Bar - This bar serves light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22.50 for adults and EUR 11.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Clipper Bar
  • Clipper Restaurant

Things to do

  • Billiards/pool table
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,530 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Marina
  • On the bay
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Reception hall
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 38.0 per night

Cribs (infant beds) are available for EUR 19.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 22.50 for adults and EUR 11.25 for children
  • Crib (infant bed) fee: EUR 19.0 per night
  • Rollaway bed fee: EUR 38.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Canal Horta

Hotel Canal Horta

Do Canal Horta

Do Canal Hotel Horta, Faial Island

Hotel Do Canal Horta, Faial Island

Hotel Canal

Hotel do Canal Hotel

Hotel do Canal Horta

Hotel do Canal Hotel Horta

Hotel do Canal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 281 reviews
Rating 8 - Good. 88 out of 281 reviews
Rating 6 - Okay. 28 out of 281 reviews
Rating 4 - Poor. 8 out of 281 reviews
Rating 2 - Terrible. 5 out of 281 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Marlene

Stayed 1 night in Jan 2026

10/10 Excellent

Decio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Dec 2025

4/10 Poor

Janos

Liked: Staff & service
Disliked: Cleanliness
Long overdue renovation badly needed. Especially the carpeting is very old, dirty and smelly. My hint for anyone wanting some fresh air, keep the window open throughout the night, you might not wake up with quite so severe headache in the morning.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lorne, Halifax

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendky and helpful staff. Very clean. Bed was comfortable with very nuce linen and towels. Included breakfast was also very good. Parking is provided free and there are many parking spots nearby. We'll be staying here again upon our return to Faial
Stayed 4 nights in Nov 2025

10/10 Excellent

Iuliana

Stayed 2 nights in Nov 2025

10/10 Excellent

William

Stayed 6 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was friendly and extremely helpful.
Stayed 10 nights in Aug 2025

10/10 Excellent

Reut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, nice breakfast and a quiet location. Overall highly recommend!
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service

Horta to Amsterdam

Mount Pico from our balcony.
Mount Pico from the hotel entrance.
Bark Europa, our ship to Amsterdam.
Peter’s Cafe on the dock in Horta.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marie

Liked: Amenities
I Will be back at this to hôtel Good service
Stayed 1 night in Jun 2025

2/10 Terrible

Chantal, Montreal

Liked: Cleanliness
Disliked: Staff & service
Hotel two nights stay was pre-paid and forced to pay again at check-out. Getting refund for second payment is a pure mess.
Stayed 2 nights in May 2025

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

The staff was friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Jesika, Saint Petersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel do Canal is our favorite hotel in Faial. The staff are warm and friendly. The accommodations are nice and spacious. It is pretty handicap accessible and offers onsite gym, tours, multi-lingual staff, and delightful restaurant! We had dinner to which no detail had been overlooked and a great wine list was available. We also always enjoy a delightful breakfast with local offerings and general European cuisine. We already look forward to our return!
Stayed 1 night in Feb 2025

6/10 Okay

Janelle

Travelled with partner
Liked: Staff & service
Comfortable room. Wish we had a double bed instead of two twin beds. Being off season, wished we were offered an upgrade. Sofa in room quite out dated and not suitable for sitting. Spa area is awkward…a pool in the centre of a room with no working jets. None of the saunas were open. Nice public seating areas with spectacular view of Pico! Pool table and small library offered great place to wait out the rain and have a little relaxing time. Surprised to be billed for drinking the water left in the room! Desk staff were polite and extremely helpful. A good stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Stuart, Riverhead

Stayed 7 nights in Sep 2024

10/10 Excellent

Michael, Westport

Stayed 3 nights in Sep 2024

10/10 Excellent

mousumi

Stayed 2 nights in Sep 2024

10/10 Excellent

Sandra

Stayed 3 nights in Jul 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, within walking distance to many attractions, shopping and restaurants. The hotel was clean, but could use some updating. Staff was very friendly and helpful.
Stayed 6 nights in Apr 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Donna, Hudson

Travelled with family, Business traveller
Disliked: Amenities
Book another hotel. Customer service stinks.
Stayed 11 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Travelled with family
This is a mediocre hotel, maybe the best in Faial, but mediocre. We would have been happier for the 3 days here if we could have gotten our room cleaned and some fresh towels.
Stayed 3 nights in Nov 2023