Book Hereford hotels

The staff were so nice. Very nice and clean rooms!! Loved the stay!!

Although the room was technically clean, it left a lot to be desired. When we checked in, the desk staff member said how we got the best, quietest room in the whole hotel. It was not in the main hotel building, it was outside and looked like a remodeled pool shack. First, it took us a few minutes to get in the room because we couldn't get the handle to work (the desk staff member warned us to "lift" the handle because there's something wrong with it). So much for being quiet, there were 3 adults sitting right outside our window in the parking lot with a cooler being very loud sheet 10pm. And then the bed. You could actually see that the foot of the mattress was at least 4-6 inches higher than the head. We flipped the mattress around and it was still a little higher (how?!). And then the springs and box/platform made horrible loud popping noise every time we moved a hair! As you can imagine, we got absolutely NO sleep. To top it off, BW wouldn't let me add my account number for points because I booked through Expedia. I've never had any other hotel chain say I can't. So long BW, there are too many hotel chains that are better quality for the same or lower price.

Our room was clean and very spacious.

Clean roo

Had requested tub in room, tub had been repaired but no plug to use bathtub, no ice in any of the ice makers, clerk at counter was so busy trainer new employee hardly had time to respond to any questions I had. When I checked out , she again was talking to someone else and just looked up and said throw key in box

Yes