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Room type Options Nightly price Book
Double or Twin Room
21 square metres
1 Double Bed 2 Twin Beds
(Extra beds available: Cot)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Deluxe Room, Sea View
Room with view
20 square metres
1 Double Bed 2 Twin Beds
(Extra beds available: Cot)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, City View
Room with view
20 square metres
1 Double Bed 2 Twin Beds
(Extra beds available: Cot)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Triple Room
Room with view
25 square metres
2 Twin Beds and 1 Twin Sofa Bed 1 Double Bed and 1 Twin Sofa Bed
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Family Room (Family)
24 square metres
2 Twin Beds and 2 Double Sofa Beds
(Extra beds available: Cot)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Upscale hotel near Heraklion Port

Popular property highlights

Free self parking
Free WiFi
24-hour business centre
Laundry facilities
Smoke-free property

When you stay at Castello City Hotel in Heraklion, you'll be in the historical district, within a 5-minute drive of Heraklion Port and Heraklion Archaeological Museum. This upscale hotel is 4.7 mi (7.6 km) from Palace of Knossos and 0.2 mi (0.3 km) from Venetian Walls.

Make yourself at home in one of the 68 guestrooms featuring refrigerators. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include babysitting (surcharge) and wedding services.

Enjoy Greek cuisine at The 5th floor, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Meet other guests and eat at the complimentary reception.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Heraklion? This hotel has 70 square feet (7 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Lift
  • ATM/banking
  • Concierge services
  • Total number of rooms - 68
  • Number of floors - 5
  • Number of buildings/towers - 1
  • Airport transport (surcharge)
  • Conference space
  • Coffee/tea in common areas
  • Laundry facilities
  • Safe-deposit box at front desk
  • Multilingual staff
  • 24-hour front desk
  • Business centre
  • Express check-out
  • Dry cleaning/laundry service
  • Wedding services
  • Express check-in
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 1981
  • Number of restaurants - 1
  • 24-hour business centre
  • Conference space size (feet) - 70
  • Conference space size (meters) - 7
  • Number of meeting rooms - 1
  • Free reception
  • Conference centre
  • Snack bar/deli
  • Free self parking
  • Computer station
  • Rooftop terrace
  • Number of bars/lounges - 1
  • Number of coffee shops/cafes - 1
  • Luggage storage
  • Free parking nearby
  • Terrace
  • Babysitting or childcare (surcharge)
  • Street parking
  • Distance from property (ft) 328
  • Distance from property (metres) 100
  • Wheelchair accessible: No

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • French
  • German
  • Italian
  • Greek

Parking

Free self parking , Free parking nearby

Room Amenities

Castello City Hotel offers 68 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Room service (limited hours)
  • Television
  • Fridge
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Shower only
  • Digital TV service
  • Free WiFi
  • Memory foam mattress
  • Connecting/adjoining rooms available
  • Free cots/infant beds
  • In-room safe (surcharge)
  • Towels provided
  • Number of bathrooms: 1
  • Electrical adaptors/chargers
  • Bed sheets not available

Where to Eat

The hotel offers a complimentary manager's reception on select days.

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 17 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in.

Children stay free

Property Registry Number – 1039K013A0004300

One child stays free

Debit cards

UnionPay

Staffed front desk

Carbon monoxide detector

Smoke detector

Security system

Online Penalty Collection

Children stay free - maximum age 4

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Gloves are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines Health First (Greece)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Guests must provide health documentation

Guests must provide a negative COVID-19 test result

Guests must provide proof of COVID-19 vaccination

Negative COVID-19 test result must be of specific type(s): Antigen

Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours

Minimum age for negative COVID-19 test result requirement: 17

Minimum age for proof of COVID-19 vaccination requirement: 17

COVID-19 vaccine must have been received a minimum number of days before check-in: 30

Property does not offer on-site COVID-19 testing

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel
  • Castello City Hotel Crete/Heraklion
  • Hotel Castello City
  • Castello City Heraklion
  • Castello City Hotel Hotel
  • Castello City Hotel Heraklion
  • Castello City Hotel Hotel Heraklion

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 17 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in.

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