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Capsis Astoria Heraklion Hotel

4.0 star property

Photo gallery for Capsis Astoria Heraklion Hotel

Seasonal outdoor pool, open 11:00 AM to 8:00 PM, pool umbrellas
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Business Suite, Balcony | View from room
Superior Room Grand View | Balcony view
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
11 Eleftherias square, Heraklion, Crete Island, 71201
  • Place, Heraklion Archaeological Museum
    ‪1 min walk‬
  • Place, Heraklion Town Hall
    ‪3 min walk‬
  • Place, Heraklion Port
    ‪9 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪5 min drive‬

Room options

View all photos for Superior Room Street View

Down duvets, in-room safe, desk, laptop workspace

Superior Room Street View

9.6 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room

Executive Room

8.8 out of 10
Excellent
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 4
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Triple Room Street View

Down duvets, in-room safe, desk, laptop workspace

Triple Room Street View

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Executive Room for Guests with Special Needs and Abilities

Down duvets, in-room safe, desk, laptop workspace

Executive Room for Guests with Special Needs and Abilities

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed OR 3 Single Beds

View all photos for Comfort Room

Comfort Room

Comfort Room

8.6 out of 10
Excellent
(7 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room Grand View

Down duvets, in-room safe, desk, laptop workspace

Superior Room Grand View

9.6 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Business Suite, Balcony

Business Suite, Balcony

Business Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Heraklion

A stay at Capsis Astoria Heraklion Hotel places you in the heart of Heraklion, within a 15-minute walk of Heraklion Port and Dedalou Shopping Street. .This family-friendly hotel is 0.2 mi (0.4 km) from Heraklion Archaeological Museum and 0.3 mi (0.5 km) from Heraklion Town Hall.

What's nearby

  • Heraklion Archaeological Museum - 1 min walk - 0.0 km
  • Heraklion Town Hall - 3 min walk - 0.3 km
  • Heraklion Loggia - 3 min walk - 0.3 km
  • Historical Museum of Crete - 7 min walk - 0.6 km
  • Heraklion Port - 9 min walk - 0.8 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 16 min drive

Restaurants

  • ‪Capsis Cafe - ‬1 min walk
  • ‪Χόβολη - ‬6 min walk
  • ‪Χάλαβρο Open Bar - ‬2 min walk
  • ‪Hari's Creperie - ‬1 min walk
  • ‪Τυράκι - ‬2 min walk

About this property

Capsis Astoria Heraklion Hotel

Family-friendly hotel with 3 restaurants and bars
Capsis Astoria Heraklion Hotel offers 131 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 28-inch Smart televisions come with satellite channels and Netflix. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 131 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Mediterranean cuisine at Cafe Capsis, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Heraklion? This hotel has 4650 square feet (432 square meters) of space consisting of a conference center and 3 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Cafe Capsis - This bistro specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.
Erofilli - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Aegea View Pool Bar/Resto - This beach restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (EUR 20 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 16 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aegea View Pool Bar/Resto
  • Cafe Capsis
  • Erofilli

Things to do

  • 24-hour gym
  • Private wine tours
  • Seasonal outdoor pool
  • Wine tours

Family friendly

  • High chair
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,650 square foot of space)

Outdoors

  • In a state park
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1966
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 28-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Covered valet parking fee: EUR 20 per day
  • Pet fee: EUR 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Astoria Capsis
Astoria Capsis Heraklion
Astoria Capsis Hotel Heraklion
Astoria Heraklion
Capsis Astoria
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel
Capsis Astoria Hotel
Capsis Astoria Hotel Heraklion
Capsis Hotel Heraklion
Capsis Astoria Heraklion Hotel Crete
Hotel Astoria Capsis
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel Hotel
Capsis Astoria Heraklion Hotel Heraklion
Capsis Astoria Heraklion Hotel Hotel Heraklion

Capsis Astoria Heraklion Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 446 out of 1000 reviews
Rating 8 - Good. 366 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Joan

Stayed 1 night in Sep 2025

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, nice rooftop and pool. No complaints. Good quality aircon which is rare.
Stayed 1 night in Sep 2025

10/10 Excellent

lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and property overall. Staff were amazingly friendly, allowed us to store our luggage after check out as we explored the city. Would book again.
Stayed 1 night in Sep 2025

8/10 Good

Kaitlin

Stayed 1 night in Aug 2025

10/10 Excellent

osborne michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern amenities. Very nice room. Safe in room. Hot water and ac. Has a balcony. Walking distance to shop. The area is bustling, yet the room is very quiet. Restaurant on-site that serves very good, yet inexpensive food. Staff is excellent and dress professionally.
Stayed 2 nights in Sep 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location

Good location, fantastic top deck open bar/restaurant, very good food and friendly service.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was amazing paid valet parking made it very convenient a lot of shopping bars restaurants in the area
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

GEORGIOS, Thessaloniki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in proximity. Clean, relaxed, easy going. Top tier amenities. Nicely renovated rooms. Spectacular view.
Stayed 3 nights in Aug 2025

10/10 Excellent

Scott

Stayed 2 nights in Aug 2025

6/10 Okay

Alexandria

Travelled with group
Disliked: Cleanliness
Close location to everything
Stayed 1 night in Aug 2025

10/10 Excellent

Marie-Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très confortable, petite chambre mais belle. Un peu bruyant, mais sans plus. Bien situé!
Stayed 2 nights in Aug 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant Hotel with fantastic location

Brilliant hotel. Fantastic location. Super friendly staff. 10/10!
Stayed 6 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

6/10 Okay

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff are lovely and very helpful, the location was great, the room was clean but small with no window, as it was interior facing, which felt stuffy and dark. I recommend asking specifically for an outward facing room if you stay here. And I highly recommend that the hotel clarifies what an internal room means on booing sites. I would rate it as 4 stars, definitely not 5 stars, as everything that would rate it higher costed extra- Breakfast was not included, parking was not included- so just he aware when booking. Overall it was fine for two nights.
Stayed 2 nights in Jul 2025

6/10 Okay

April

Travelled with family
Liked: Property conditions & facilities
Mixed Experience – Great Location, But Service and Amenities Fall Short Parking was a nightmare. There is no proper entry or driveway to pull up to the hotel entrance and unload luggage. I had to call hotel while cycling. Parking costs €20 per day, required to give a 20-minute notice. The pool closes at 7 PM, not 8 PM as advertised online. Breakfast was especially underwhelming at €23 per person. The bacon was dry, likely left out too long, and the croissants tasted two days old. despite being in Crete—known for its incredibly fresh and sweet watermelon, peaches...the hotel served what tasted like commercialized fruit. There are so many better breakfast options around the area. Having been spoiled by good meals throughout Greece, this breakfast was a letdown. Service was inconsistent. When valet returned our car, the staff member walked off without assisting with luggage—leaving me standing there with tip in hand and bags waiting to be loaded. On the day of our arrival, the receptionist seemed impatient and unprofessional. However, the next morning, a different staff member at the front desk was very courteous and professional. The hotel’s best feature is its convenient location.for last-minute shopping or an overnight stay before a flight. I wouldn’t recommend it for longer stays or for those looking for warm service and quality.
Stayed 1 night in Jul 2025

10/10 Excellent

Danice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a family of five in three rooms for two nights. We all really enjoyed this hotel. Nice roof bar and pool, where we spent a lot of time. Very comfortable rooms. Excellent breakfast. And a great location, across the street from thecArchaeologic
Stayed 2 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities

Another stay at the Capsis

We stay here many times. It has recently been refurbished and it is excellent
Stayed 1 night in Jul 2025

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for a city hotel. Friendly and welcoming stuff. Recently renovated.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nisim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Melissa, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved location and rooftop pool and bar. Hated that the pool closed so early.
Stayed 3 nights in Jun 2025

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great, rooftop swimming pool and bar superb, not sure I liked the sink not being in the bathroom although it was a very lovely sink
Stayed 8 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025