See all properties
Save

The West Hotel & Spa

4.0 star property

Photo gallery for The West Hotel & Spa

Reception
Junior Room, 1 King Bed, City View
Deluxe Room, 1 Bedroom, City View
Free daily buffet breakfast
Hot stone massages, Thai massages, sports massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Laundry room

Explore the area

View map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout curtains

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout curtains

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

King Room with Balcony
Hanoi Liliane Hotel and Travel
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
4.7 out of 5, Exceptional, 120 reviews
Hanoi Liliane Hotel and Travel

About the area

Hanoi

With a stay at The West Hotel & Spa, you'll be centrally located in Hanoi, steps from Hanoi Old Town Night Market and 3 minutes by foot from Hoan Kiem Lake. .This spa hotel is 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi and 1.1 mi (1.7 km) from Hanoi Opera House.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Dong Xuan Market - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬2 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk

About this property

The West Hotel & Spa

Hotel with a full-service spa, steps from Hanoi Old Town Night Market
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.
Make yourself at home in one of the 25 air-conditioned rooms featuring fireplaces and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as desks and minibars.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access and concierge services.
At The West Hotel & Spa, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered each day.
The West Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 178 reviews
Rating 8 - Good. 46 out of 178 reviews
Rating 6 - Okay. 7 out of 178 reviews
Rating 4 - Poor. 9 out of 178 reviews
Rating 2 - Terrible. 4 out of 178 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Dominic

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Frederic

Stayed 1 night in Sep 2025

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Sep 2025

10/10 Excellent

James, Phoenix

Stayed 1 night in Aug 2025

6/10 Okay

Mattæus

Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent

Excellent staff, breakfast is ok.The room is clean, the hot water is not warm enogh. The snacks in the room were expired, we ate one without noticing until after and had to pay for it. Leo is a great kid!
Stayed 3 nights in Aug 2025

6/10 Okay

Darla

Travelled with family
Liked: Staff & service
This hotel is in the hart of all the shoping and food but it is noisy
Stayed 2 nights in Aug 2025

10/10 Excellent

Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small compared to the photos! Located on a very convenient location. Hotel has a very odd layout to get to the rooms. Staff are very nice. We had an early flight and we left the hotel at 4:15. They packed our group of 13, to-go breakfast bags.
Stayed 1 night in Aug 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is in a great location in Hanoi, on top of everything. The road turns into a market at weekend, was no problem at all and great to have on your doorstep. Mick the manager is very helpful as is Leo and the rest of the team. Room was lovely and we stayed in Room 401 with a great view of street from balcony. Plan to visit Hanoi in April next year and would definitely book again.
Stayed 6 nights in Jul 2025

10/10 Excellent

Barhana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing!!!! Their service is 10 out of 10!
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, friendly , took an interest in you and made you feel special. A great little hotel run by great people.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Central spot, double glazed windows kept the busy street noise away
Stayed 3 nights in Jul 2025

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , helpful
Stayed 2 nights in Jul 2025

4/10 Poor

Desseta

Stayed 1 night in Jun 2025

8/10 Good

Christine

Travelled with family
Liked: Staff & service
Front desk staffs were very helpful with tour bookings, answered all questions about where to eat, what to do. Room cleaning can be a little better. Breakfast menus are the same everyday.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leslie

Stayed 1 night in May 2025

10/10 Excellent

Clara

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff is very friendly. Buffet breakfast good. Location very convenient.
Stayed 1 night in May 2025

8/10 Good

TAICHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
The hotel is a little older and in need of some renovation, but it's clean and the staff is nice and helpful. Breakfast is great with several options. Great location. Very good overall.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful, helpful, knowledgeable and kind staff. The food was fabulous and everything was within walking distance. Would love to spend time there on our way back through but it’s booked out!!
Stayed 1 night in Apr 2025

10/10 Excellent

Ronald

Stayed 3 nights in Mar 2025

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area. The night market is right outside the front door but the rooms are sound proof and we did not hear any of the noise. We love the staff here and the breakfast is so delicious!
Stayed 1 night in Apr 2025