2/10 Terrible
Lam
Travelled with family
20 Dec 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The staff emailed us after we booked. Asking us if they can arrange airport pickup or tours.
I wrote back, asking for airport pick up.
Our family of 17 people. They wrote back no problem.
1 month before our travel I ask for status if they arrange for airport pick up.
No reply, 2 weeks before our travel I emailed them again. We got nothing. I wrote to them no need to them to arrange our pick up.
I booked arrange for our own airport pick up.
When were at the airport then I got there message list of time of our party for airport pick up.
You don’t send out airport pick up and telling you the pricing the day you departure.
The staff telling you, they can arrange anything but if if they cannot, they don’t let you know. You have to chasing them to get answer.
When we check out they told us cash, we told them we pay credit card first they refused.
Pay credit card 8% add on. Most of place charge 3%. Then later they later give us discount 5%.
All of us booked from Expedia, one of our sister confirm arrived 1 day late and re-booked with Expedia. They told us they never received the change.
We show them the email from the hotel manager they told us David no longer working there.
But later we heard they talking to David.
We would never recommend anyone to stay of this hotel.
Lam
Stayed 4 nights in Dec 2025