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Aparthotel

Five Star Westlake

4.0 star property

Photo gallery for Five Star Westlake

Indoor pool
Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony
Premium Suite, 2 Bedrooms, Non Smoking, Balcony
Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony | Living area
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
162 Ð. Hoàng Hoa Thám Tay Ho, Hanoi, 0000
  • Place, West Lake
    ‪3 min walk‬
  • Place, Lotte Center Hanoi
    ‪18 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony | Living area

Deluxe Double Room, 1 Queen Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Balcony

Deluxe Suite, 1 King Bed, Non Smoking, Balcony | Living area

Deluxe Suite, 1 King Bed, Non Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

With a stay at Five Star Westlake in Hanoi (Tay Ho), you'll be within a 5-minute drive of West Lake and Ho Chi Minh Mausoleum. .This aparthotel is 2.6 mi (4.1 km) from Hoan Kiem Lake and 2.6 mi (4.2 km) from St. Joseph's Cathedral of Hanoi.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Embassy of Japan - 15 min walk - 1.3 km
  • Van Phuc Diplomatic Corps - 15 min walk - 1.3 km
  • Lotte Center Hanoi - 18 min walk - 1.5 km
  • Ho Chi Minh Mausoleum - 3 min drive - 2.2 km

Getting around

  • Hanoi Long Bien Station - 13 min drive
  • Noi Bai Intl. Airport (HAN) - 37 min drive

Restaurants

  • ‪Nollowa Chicken - ‬7 min walk
  • ‪Cơm Tấm Ba Mập 06 Hoàng Hoa Thám - ‬5 min walk
  • ‪Moon Cafe - ‬1 min walk
  • ‪CƠM TẤM TƯ MẬP - 241 THỤY KHUÊ - ‬5 min walk
  • ‪Top Chef - ‬3 min walk

About this property

Five Star Westlake

Five Star Westlake offers 35 air-conditioned accommodations with all-in-one washer/dryers and safes. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, bidets, hair dryers, and toothbrushes and toothpaste.

This Hanoi aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include complimentary bottled water and rice cookers. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 35 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a sauna. This aparthotel also features complimentary wireless internet access and tour/ticket assistance.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include luggage storage, laundry facilities, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 1:00 AM on request
  • Free covered self parking on site
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Rice cooker

Dining

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Dining table

Bedrooms

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch Smart TV with cable channels

Outdoor areas

  • Outdoor entertainment area

Laundry

  • All-in-one washer/dryer
  • Laundry detergent
  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Meal delivery service
  • Safe
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Children's pool
  • Free bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 35 units
  • Cleaning products are eco-friendly
  • Free bicycle rentals

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM

Property is also known as

Five Star Westlake Hanoi
Five Star Westlake Aparthotel
Five Star Westlake Aparthotel Hanoi

Five Star Westlake Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 18 out of 22 reviews
Rating 8 - Good. 3 out of 22 reviews
Rating 6 - Okay. 1 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and very helpful
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos, Key Biscayne

Liked: Cleanliness, amenities
The convenience of having a kitchen and a laundry machine in the apartment was great. Hotel also really good - although not best location
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for the value. Super clean with amazing amenities for longer stays
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 9 nights in Sep 2024

10/10 Excellent

Richard A

Liked: Cleanliness, room comfort

Best Apartment Hotel in Hanoi, Vietnam

It was amazing, large and very clean room. Staff was also very nice and helpful to our needs. I will definitely return and tell my friends and family to make this place their first choice
Stayed 3 nights in May 2024

10/10 Excellent

My

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and attentive staff
Stayed 8 nights in Jul 2023

10/10 Excellent

ERIC

Travelled with group
Liked: Cleanliness, room comfort
Nice experience !
Stayed 5 nights in Oct 2025

10/10 Excellent

Hitoshi

Business traveller
Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

MITSUTOSHI

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Michel

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MITSUTOSHI

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Silvio

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2024

6/10 Okay

YOSHINORI

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

8/10 Good

Dae Seob

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Vivy

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

MITSUTOSHI

Stayed 1 night in Jun 2024

10/10 Excellent

Yong han

Liked: Cleanliness, room comfort

이용후기입니다

갑자기 일정이 바뀌어 급하게 얻은 잠자리… 지친 몸을 쉬기에 너무 좋았습니다 저녁에 도착해서 호텔 밖은 할렘가 같았고 매트리스 토퍼가 조금 불편했지만 조식이 이 모든걸 묻어버렸습니다 베트남에 5일 있다보니 음식이 질려갈 쯤이였지만 그렇지 않다해도 아주 맛있고 정갈했으며 집밥 처럼 편했습니다 다음에 하노이에서 숙박을 한다면 바로 이 곳입니다
Stayed 1 night in May 2024

8/10 Good

Tomonori

Stayed 2 nights in Apr 2024

10/10 Excellent

MITSUTOSHI

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Han

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
レビューがまだなかったから心配だったのだけど、Google mapのレビューを見てとてもよかったので、予約した。 結果、大正解。スタッフは親切、施設はクリーンに保たれ、部屋には洗濯機もあってとても便利！ またハノイにくるときには必ず泊まりたい！
Stayed 1 night in Feb 2023