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Waterfront Hotel Downtown Burlington

3.0 star property

Photo gallery for Waterfront Hotel Downtown Burlington

Lunch and dinner served
Superior Room, 2 Queen Beds (Park View)
Breakfast area
Interior
Fireplace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Room service
  • Bar
  • Gym

Explore the area

View map
2020 Lakeshore Road, Burlington, ON, L7R4G8
  • Spencer Smith Lakefront Park
    ‪1 min walk‬
  • Burlington City Hall
    ‪3 min walk‬
  • Burlington Art Centre
    ‪6 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (City View)

8.6 out of 10
Excellent
(48 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

8.4 out of 10
Very good
(148 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

8.6 out of 10
Excellent
(106 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed (City View)

8.6 out of 10
Excellent
(52 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Best Western Plus Burlington Inn & Suites

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, 1,004 reviews
The price is AU$192
includes taxes & fees
18 Aug - 19 Aug
Best Western Plus Burlington Inn & Suites

About the area

Burlington

With a stay at Waterfront Hotel Downtown Burlington in Burlington, you'll be within a 15-minute drive of Lake Ontario and TD Coliseum. .This eco-certified hotel is 11.6 mi (18.7 km) from McMaster University and 0.1 mi (0.1 km) from Spencer Smith Lakefront Park.

What's nearby

  • Spencer Smith Lakefront Park - 1 min walk - 0.0 km
  • Burlington City Hall - 3 min walk - 0.3 km
  • Burlington Art Centre - 6 min walk - 0.6 km
  • TD Coliseum - 16 min drive - 18.3 km
  • McMaster University - 17 min drive - 19.7 km

Getting around

  • Burlington Station - 7 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 39 min drive

Restaurants

  • ‪Pepperwood Bistro - ‬1 min walk
  • ‪The Poacher - ‬5 min walk
  • ‪Pizzaiolo - ‬1 min walk
  • ‪I Love Gelato - ‬1 min walk
  • ‪Dickens Pub - ‬3 min walk

About this property

Waterfront Hotel Downtown Burlington

Eco-certified hotel with a 24-hour fitness center and a 24-hour business center
Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Burlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 129 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a ballroom.
Grab a bite to eat at The Port House Social Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Burlington? This hotel has 5005 square feet (465 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
The Port House Social Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Croatian, English, Hindi, Portuguese, Romanian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 22 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Port House Social Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5,005 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Ballroom
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 22.00 per day (in/out privileges)
  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Burlington Downtown Hotel
Burlington Downtown Waterfront
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington
Waterfront Hotel Downtown Burlington Ontario
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington Hotel
Waterfront Hotel Downtown Burlington Burlington
Waterfront Hotel Downtown Burlington Hotel Burlington

Waterfront Hotel Downtown Burlington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1272 out of 2384 reviews
Rating 8 - Good. 583 out of 2384 reviews
Rating 6 - Okay. 297 out of 2384 reviews
Rating 4 - Poor. 119 out of 2384 reviews
Rating 2 - Terrible. 113 out of 2384 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alexis

Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

A very disappointing and stressful stay

I initially had such a good experience that I extended my stay. I called the front desk and was told I could switch to a new room on the 6th floor. Staff was kind to try to make my stay enjoyable. However the next morning, another staff member said no room was assigned to me. I had already packed and cleared out, only to be told to go back and wait. I explained I had an important online meeting and couldn’t move mid-session. I was reassured that I could stay in my original room until I finish my meeting at 1pm. I rushed to reset for my meeting, but at 12:30pm, despite the “Do Not Disturb” sign, cleaning staff knocked repeatedly until I answered. It was unprofessional and disruptive. As I was leaving by 1pm, a cleaning staff stopped me and began questioning me agressively about the late check out and room change. I explained everything had been arranged with front desk, but she continued pressing me, followed me into the elevator, and to the lobby. She wanted to make sure I didn’t get away with ‘overstaying my welcome’. Her tone & attitude were intrusive and humiliating. This was disappointing because most staff were kind and helpful. The morning staff member did also anpologize and tried to fix things. I’d still hoped to leave a good review but this encounter with the cleaning lady left me feeling unvalued. Cleaning staff should communicate with front desk before confronting guests. I hope management addresses this to ensure all guests are treated with respect.
Stayed 2 nights in May 2025

10/10 Excellent

Jodi

Stayed 3 nights in May 2025

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and location
Stayed 1 night in May 2025

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view of the park and the lake from the hotel is very beautiful. The hotel is conveniently located in the lakeshore and close to a lot of restaurants, park, and in the downtown area. The room was comfortable and clean. The front desk staff was friendly and helpful. The downside was the parking in the hotel that was very full and luckily, we found one available spot, but we almost were not able to park near the hotel. The pool was okay. The water in the pool was cold. We thought it was heated. The breakfast was okay. It could have been better. The hotel is located downtown Burlington and it was the weekend, so the traffic to get in and out the hotel was jammed. But it was worthed for the views and for it to be waterfront. Overall, we had a good stay at this hotel.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2025

2/10 Terrible

hsiu-chen

Room had blood on the bathroom top. And some dirty something
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2025

10/10 Excellent

Chris

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Stayed 2 nights in Apr 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Stay out of the deep end

Hitel is very nice. Clean. Comfy. Pool is advertised as heated, but was completly ice cold. No hottub but signs stated there once was.
Stayed 1 night in May 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly rooms are clean and comfortable
Stayed 1 night in May 2025

8/10 Good

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of the cherry trees currently in bloom.
Stayed 1 night in May 2025

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place beautiful boardwalk great to walk. Love the restaurants that are walkable across street amazing place great breakfast and service
Stayed 1 night in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 2 nights in Apr 2025

6/10 Okay

herschel

Liked: Cleanliness
Bathroom needs update the tub is old and really useless unless you are a small child
Stayed 1 night in May 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Stayed 1 night in Apr 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Mohamad

Everything was organized and clean room.
Stayed 2 nights in May 2025

10/10 Excellent

Barbara-An

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great price for a waterfront hotel! Clean facilities, great customer service. Pool’s a perfect size - perhaps extending pool hours would be amazing (maybe 0600-2200h), otherwise great experience!
Stayed 1 night in May 2025