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Hotel Residence am Hauptbahnhof

Photo gallery for Hotel Residence am Hauptbahnhof

Staircase
Quadruple Room
Food court
Property entrance
Interior entrance

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Steindamm 24-26, Hamburg, HH, 20099
  • Place, Hamburger Kunsthalle
    ‪7 min walk‬
  • Place, Moenckebergstrasse
    ‪8 min walk‬
  • Place, Inner Alster Lake
    ‪10 min walk‬
  • Airport, Hamburg (HAM)
    ‪22 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • City view
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • City view
  • 18 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • City view
  • 18 sq m
  • Sleeps 4
  • 4 Single Beds

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Hamburg

With a stay at Hotel Residence am Hauptbahnhof in Hamburg (Hamburg City Center), you'll be within a 5-minute drive of Miniatur Wunderland and Elbe Philharmonic Hall. .This hotel is 1.9 mi (3 km) from Hamburg Cruise Center and 2.6 mi (4.2 km) from Reeperbahn.

What's nearby

  • Hamburger Kunsthalle - 7 min walk - 0.7 km
  • Moenckebergstrasse - 8 min walk - 0.7 km
  • Inner Alster Lake - 10 min walk - 0.9 km
  • Jungfernstieg - 16 min walk - 1.4 km
  • Hamburg City Hall - 18 min walk - 1.5 km

Getting around

  • South Central U-Bahn - 5 min walk
  • Hamburg Central Station - 6 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Öz Urfa Kebap Salonu - ‬2 min walk
  • ‪Saray Köz Restaurant - ‬1 min walk
  • ‪Singh - ‬2 min walk
  • ‪As Urfa - ‬1 min walk
  • ‪Sait Grillhaus - ‬2 min walk

About this property

Hotel Residence am Hauptbahnhof

Hotel Residence am Hauptbahnhof offers 30 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Stay in one of 30 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 per person

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for EUR 40 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 20 per night (1640420 ft away)
  • In-room safe fee: EUR 5.00 per stay
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

Property is also known as

Hotel Residence am Hauptbahnhof

Hotel Residence am Hauptbahnhof Hamburg

Residence am

Residence am Hauptbahnhof

Residence am Hauptbahnhof Hamburg

Residence Hotel am Hauptbahnhof

Am Hauptbahnhof Hamburg

Hotel Residence am Hauptbahnhof Hotel

Hotel Residence am Hauptbahnhof Hamburg

Hotel Residence am Hauptbahnhof Hotel Hamburg

Hotel Residence am Hauptbahnhof Reviews

Reviews

6.6
Rating 10 - Excellent. 99 out of 916 reviews
Rating 8 - Good. 320 out of 916 reviews
Rating 6 - Okay. 304 out of 916 reviews
Rating 4 - Poor. 129 out of 916 reviews
Rating 2 - Terrible. 64 out of 916 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

İsmail bengin

Stayed 2 nights in Nov 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location when arriving by train easy access to metro.
Stayed 2 nights in Sep 2025

2/10 Terrible

Wahid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff. They don’t have elevator till 2nd floor so be ready to take your luggage to upstairs and then find elevator from the maze. No early check in available, leave your luggage and wonder in full of Dr*g area and night time be ready for street full of prostitution hub. Will not recommend at all. And DO NOT pay for the terrible terrible Breakfast
Stayed 1 night in Aug 2025

4/10 Poor

Valentyn

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is close to Hamburg Central Station. This was the only good thing about it. I booked a single room of 258 sq. feet with a king bed. I received a single room with two single beds. I pointed out to the front desk that this was not what I booked. They responded that I booked a single room, and they are giving me two single beds, which is better than one single bed. Thermostat in the shower didn’t work and there was no hot water. The staff came to the room and tried to adjust the temperature. After some time, they said that water is OK. Water temperature was about 30 C. I told them that this is barely warm. They asked: “so you want hot water in the shower?”. I said: “yes, this is normal at a hotel”. The staff left to the “warehouse” to adjust something. In any case, there was no hot water as of midnight. In the morning, I called the front desk again. Housekeeping staff managed to fiddle with the thermostat and make somewhat warm water. However, when I reopened water on the same setting, it was cold again. It is a simple thermostat, so it should be easy to use. But the temperature adjusting handle was not working well. It seems it was not properly engaged to the internal element. Anyway, I never managed to have a regular hot shower (with the setting on the limiter) The staff also didn’t speak good English. Generally, it was the worst hotel stay in my life, and I have been to many hotels. A wrong bed in a smaller room, without hot shower is too much for one stay.
Stayed 1 night in May 2025

4/10 Poor

Casper

Disliked: Staff & service
The street and area that the hotel is in seems very dodgy and noisy. The hotel is close to the main station and the main bus station. The staff at reception seemed to reflect the area. The person handling our check-in could not speak English and his German was barely understandable. The room was large, comfortable and clean. There are steep stairs up to the first floor, where one can (sometimes) catch an elevator to the next floor. Not recommended for anyone with hip-knee problems. The first day the elevator also did not seem to work. The bathroom was clean and functional, though some of the towels were so threadbare that I could have pushed my finger through some areas. The television only had three channels - 2 German shopping channels and Al Jazeera. The general impression of the place is tiredness. There were stains in the basin, the one bed lamp cover had holes in it, there were small holes in the duvet cover. Despite having a room facing onto the street, we did not experience the noise and commotion that other guests seem to have encountered. Our room was quiet, but we made sure to be back in the room before nightfall, as we would not have felt comfortable in the area after dark.
Stayed 2 nights in May 2025

2/10 Terrible

Mike

Liked: Cleanliness
Disliked: Staff & service
Room was only accessible by climbing over 40 steps, even though hotel is listed as having an elevator.
Stayed 1 night in May 2025

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
Stayed 1 night in Apr 2025

6/10 Okay

Peter

Disliked: Cleanliness, room comfort

Poor breakfast

The breakfast is poor
Stayed 3 nights in Jan 2025

6/10 Okay

Iris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Not recommended without a strong person to help.

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.
Stayed 1 night in Dec 2024

2/10 Terrible

Arman

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Disliked: Property conditions & facilities
The breakfast was vey poor
Stayed 3 nights in Dec 2024

6/10 Okay

Hong

Travelled with family
Liked: Cleanliness, amenities
Pure budget stay with 24hrs front desk. Pretty good.
Stayed 2 nights in Nov 2024

4/10 Poor

Mohammad

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Going to first floor about 20 steps with luggage very hard then very time consuming down no first floor elevator
Stayed 3 nights in Nov 2024

8/10 Good

Erving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was efficient, friendly and spoke English.
Stayed 5 nights in Oct 2024

2/10 Terrible

RJ Garnet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Azrrik

Liked: Cleanliness, staff & service
The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
Stayed 4 nights in Sep 2024

8/10 Good

Mr C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day break in Hamburg
Stayed 3 nights in Sep 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
Stayed 1 night in Jul 2024

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
Stayed 1 night in Jul 2024

10/10 Excellent

Niel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near the station.

Stayed in Hamburg for a football weekend to go to a couple of matches. We hired a triple room which was perfect for our needs. Great clean hotel, easy to find in a central location a few minutes walk from the station. Area was OK but a lot of homeless people wandering about but there didn't hassle us, may put families off though. All in all a great find and will be staying here again on our next football trip.
Stayed 3 nights in Feb 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, amenities
Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
Stayed 3 nights in Jun 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked this hotel because it was close to the train station - I came in by train and was due to leave by train the next morning. I was a little apprehensive after reading all of the negative reviews, but I was pleased overall with my stay here. The hotel offers the basic amenities for a comfortable night's stay: comfortable bed, cleaning bedding, nice pillow, blackout curtains, a television (I did not turn mine on so I cannot comment on the channels), a hot shower, a modern toilet, bath and hand towels, hand soap and body gel dispensers, a floor mat, hand towel and bath towel, luggage storage including a large cabinet with hangers and shelving, a writing desk and chair, a bedside table with a lamp, sufficient lighting in the room, an electronic safe, tourist maps and information in the hallway, and, finally, friendly and helpful staff. I was allowed early check-in. There is a medium-sized supermarket 50 metres from the hotel called Penny, which was very handy. It's a 5 minute walk to the train station. The hotel offers breakfast for a few, but I did not utilize the service. The surrounding area is a bit seedy (many homeless and presumed drug addicts), however I was never bothered by anyone during my stay. Overall, a good and very budget friendly stay here!
Stayed 1 night in Jun 2024

8/10 Good

Tristanio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
Stayed 3 nights in May 2024

10/10 Excellent

boakye

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024