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The property is beautiful, but the staff will leave you wanting more. This is a beautiful resort in a beautiful location. We found however compared to all inclusive resorts in other countries, the staff just had no desire to please the guests. There was no urgency or willingness to help. They just show up and do their jobs. Which for some people may be fine, but we are used to extreme levels of hospitality at all inclusive resorts. It all started from check in. We checked in after midnight which meant that the staff member who dropped us at our rooms was giving us a tour of the property in the pitch black. This left us to figure everything out ourselves the next day even though we explained to staff we got in late. Next was the housekeeping. The rooms were muggy and moldy. The bed was made but there was never a clean smell. In fact, it smelled like a dirty mop was being used. Next is concierge. There were instances on property that we discovered had an upcharge. When we asked about these restricted areas, we were only told, this is for prestige members. No one asked us if we wanted to become prestige members. Concierge didn’t make any effort to book reservations or excursions for us. Granted, we did not seek out any excursions, but again, the general lack of urgency from staff was not what we were used to. This is the first all inclusive vacation in my life where I tipped less than $50 the whole trip. Only the nice lady at breakfast went above and beyond. Would not recommend

Amazing place, wonderful crew, food like no other,

I book this hotel because it has 2 bedrooms and I have a very light sleep so I did not want to sleep with my boyfriend - do not judge! The rooms are not double glazed and therefore you can hear everything from the main road. I could not sleep well. There was also some machinery behind the wall on the 2nd bedroom, again very noisy and it can start anytime (I had it starting at 3am and it is a loud noise = I guess it is related to the water pressure?). Breakfast was also not like in the Instagram page. I felt that portions got better once I have made a complaint, but we were given 1 scramble egg - to share between 2 of us on the first day. They offered other items, but not as much as they picture in their insta page. To improve this, they could create a check list and ask guests what they wanted the previous day. People in the reception were friendly and nice - 5*, all the staff were polite, but the physical structure of the hotel was not up to my standards: the pool for example is most of the time on the shade - that cannot be change or moved. Their jacuzzi was out of order and maintenance team could not fix it during the 7 days we stayed there. I was not offered any compensation and I felt that I paid for a service that they could not provide. Also the bedroom did not have an iron and the hotel does not have 1 for each apartment, so sometimes I had to bring the one I requested downstairs to share with another room that has requested. I felt a bit disappointed.