Book Grătiești hotels

Very good service and excellent staff. Will be returning when ever I am in the area.

At the check in for 1.5 hours at 01.30am because the hotel did not have my reservation in the system despite booking over 6 hours earlier. Couldn’t find me under name confirmation number….. nothing! Chatting for ages with an agent over the app also got no where as hotel couldn’t call the hot line number and the agent couldn’t reach the hotel. I am now waiting for this to be resolved by the special team. Very unpleasant experience after a long day.

When we arrived, the hotel had our reservation wrong and said it was Expedia’s fault. Instead of a double room from an adult and a 14-year-old child, with breakfast, they had a reservation for a single room without breakfast. The supervisor came and after some negotiations (she wanted us to pay extra in order to stay a double room) gave up, and we were allocated the room initially booked via hotels.com. I had asked AI before booking (because my son had a sports match at 9) what time, breakfast was served, and it wrote 7-10, however, the hotel told us it was 8-10, another mistake. They eventually agreed to give us take away breakfast at 7.30 (which was also wrong and inadequate) If you want a nice quiet stay and sleep, do not choose this hotel, the walls aren’t soundproof, you can hear absolutely everything going on next door! Rooms are also ver small, so is the bathroom. Food at the restaurant was nice, a bit overpriced for the portions, but the service was one of the best we’ve ever come across, well done guys. The same goes for the night boy at the hotel and the supervisor (good at problem solving) super polite and attentive. Won’t be going back.

The staff excellent. They were friendly, very helpful and professional. The hotel inclydes very nice breakfast. The only negative is noise from the street.

Park

Nice hotel in a nice part of the City