Book Small Luxury Hotels Grancia accommodation from AU$125

The poolside was picturesque, the food outstanding, the staff very attentive and tending to your every need and desire

The breakfast was lovely with lots of choice. The food was always fresh and well cooked. The staff were wonderful.

Beautiful views

Close to the train station and a few minute walk to the city center. Room was nice size and clean. Breakfast had good choices and staff was pleasant.

The hotel is an exercise in excellence. We were escorted from the bus stop with a golf cart that also took our luggage. The hotel and amenities are spotless and well-appointed. We enjoyed the spa as well, as the weather was uncooperative. The included breakfast had everything anyone could need and was quite tasty.

We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend.