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Disappointing. This was our third stay and I wouldn’t go back. Check in was speedy, especially as they had free valet parking. The villa we were in was beautiful with a gorgeous view, perfect for spending most of our time outdoors. However, there were things like broken blinds that wouldn’t open, curtains that got stuck on the rail and some of the voile that was just hanging off. There were also coffee stains all over the rug and sofa. I wouldn’t be bothered in a cheap Airbnb but not for an expensive 5 star hotel. Gobsmacked to find out that, although the tap water isn’t drinkable, they only provide 1 small carton (about 250ml) of water per person per day. They advised me this has changed this year - clear cost saving from an exceptionally expensive hotel, especially when already spending a lot. The service was slow everywhere, the shuttle to the beach is only every 30 minutes so we walked down (which was fine) but not really possible to walk back with a 6 year old and the bus had to make 3 trips to be able to take everyone back up to the hotel (they only put on an 8 seater!). It just made trips to the beach too much effort. The food and drink is all really expensive - London prices. A two course evening meal for 2 adults and a child with one drink each was about €160. The room service menu - choice and quality was average at best. We spent a lot of money to have an amazing holiday and everything was average. Disappointed.

Clean room, plenty of room. Polite and useful staff. Breakfast good and plentiful. Good for the money paid.

Room is excellent, really comfy bed. Great shower. Noise from the corridor and slamming doors of the other kind of rowdy drunk guests made it less enjoyable. On the back of the hotel away from the pool and airport the plane noise was minimal.

Fabulous time, great food, great staff.

Love this property it had

This is a very beautiful All Inclusive resort with very nice food, very friendly and helpful staff. The general manager lacked a little bit respect and friendliness when I tried to make him aware of the crowdedness in the dining room and no system in place to improve it, but only at the very beginning of the conversation, after that he was nice, listened and dealt appropriately with the matter. Our room was perfectly okay for our 3 nights stay but it is not okay how dirty the floor was. We told the receptionist that the floor needed to be mopped and after that a cleaning lady came and washed the floor and everything was good then but I think the floors should always be spotless clean when new guests arrive without them having to go to receptionists and complain the cleanliness standard. I still give full marks for this resort as I am confident all this will be 100 % improved and all future guests will benefit from us. And who knows - maybe one day we even return ourselves.